PT Desk Staff

Job Description

Job Description

About Company:

MISSION

Berkshire Family YMCA is a 501(c)(3) cause-driven nonprofit organization whose mission is to put Caring, Honesty, Respect and Responsibility into programs that build healthy spirit, mind and body for all.

VISION

The Y’s Commitment to America is developing new generations of changemakers who will create communities we all want to live in. We envision communities where all people achieve health, gain confidence, make connections and feel secure at every stage of life.

PURPOSE

The Y is the leading nonprofit committed to strengthening community by connecting all people to their potential, purpose and each other. Working locally, we focus on empowering young people, improving health and well-being, and inspiring action in and across communities. By bringing together people from different backgrounds, perspectives and generations, we ensure that we all have access to the opportunities, relationships and resources necessary to learn, grow, and thrive.

VALUES

CARING: Show a sincere concern for others

HONESTY: Be truthful in what you say and do

RESPECT: Treat each other as we’d all like to be treated

RESPONSIBILITY: Be accountable for your promises and actions

PERSONALITY

WELCOMING: We’re open to all and create spaces where you can be, belong and become

GENUINE: We value who you are and encourage you to be true to yourself and others

NURTURING: We’re with you on your path to reach your full potential

HOPEFUL: We believe in your ability to inspire a brighter tomorrow

DETERMINED: We work relentlessly to strengthen communities, starting with you

AREAS OF IMPACT

FOR YOUTH DEVELOPMENT: Empowering young people to reach their full potential

FOR HEALTHY LIVING: Improving individual and community well-being

FOR SOCIAL RESPONSIBILITY: Providing support and inspiring action in our communities

About the Role:

The PT Desk Staff position is crucial for ensuring a welcoming and efficient environment for all visitors and clients. This role involves managing front desk operations, including greeting guests, answering inquiries, and providing information about services. The primary end result is to enhance customer satisfaction through exceptional service and support. Additionally, the desk staff will be responsible for maintaining accurate records and managing appointments, contributing to the overall organization of the facility. Ultimately, this position plays a key role in creating a positive first impression and fostering a professional atmosphere.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service or administrative role.
• Strong verbal and written communication skills.
• Proficiency in basic computer applications and office software.

Preferred Qualifications:

• Experience in a service-oriented environment.
• Familiarity with appointment scheduling software.
• Bilingual abilities to assist a diverse clientele.

Responsibilities:

• Greet and assist visitors in a friendly and professional manner.
• Answer phone calls and respond to inquiries regarding services and appointments.
• Manage appointment scheduling and maintain accurate records of client interactions.
• Handle administrative tasks such as filing and data entry
• Collaborate with other staff members to ensure smooth operations and effective communication.
• Must be available to work nights and weekends and some holidays.

Skills:

The required skills for this position, such as strong communication and customer service abilities, are essential for interacting with clients and ensuring their needs are met. Proficiency in office software is utilized daily for managing records and scheduling efficiently. Preferred skills, like familiarity with scheduling software, enhance the ability to streamline operations and improve service delivery. Attention to detail is crucial for maintaining accurate records and ensuring that all client interactions are documented properly. Overall, a combination of these skills contributes to a positive work environment and high levels of client satisfaction.