Service Desk Agent-Italian and English

Req ID: 340390

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Desk Agent-Italian and English to join our team in Casablanca, Casablanca [Dar el Beïda] (MA-CAS), Morocco (MA).

Service Desk Agent-Italian and English

Competitive Salary + Benefits

Role Overview

The Service Desk Agent advises and assists users over the phone and electronically in solving problems related to hardware, software, networks, and peripherals using available technology. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.

Role Responsibilities

• Identify issues, investigate root causes, and recommend solutions to reported problems
• Provide technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
• Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
• May prepare help desk incident reports and assist in hardware and software evaluation
• Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Key Skills

• University education, preferably technical degree, or Microsoft certifications
• Up to two years’ experience and shows a good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications
• Experience of providing remote IT support; Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
• Excellent communication and customer service skills; with the ability to handle stressful situations and deal professionally with customers
• Fluency in Italian and English Language with good French
• Flexibility to work shifts if required

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

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