Desktop Technician / Support

Desktop Support / Technician - 2 positions ON-SITE: 55 Fruit Street, Boston, MA 02114 Contract: 3 months, w/possible extension Pay rate $24/hr on W2 1st Shift: 8:00am-4:30pm Monday - Friday The contractors for this project directly help our tech team with fixing break fix issues for the PC, laptops printers etc..For this reason, the Covid Surge techs that we are looking for need to have prior experience. MUST HAVES: -- commitment to providing superior customer service -- One year of experience in desktop support role -- Hands-on experience with the installation, repair and troubleshooting of personal computers

salary: $23 - $24 per hour
shift: First
work hours: 8 AM - 4:30 PM
education: No Degree Required

Responsibilities

• Provide break/fix technical support services for networked and stand-alone computing equipment
• Use knowledgebase articles, where appropriate, to resolve issues
• Document work performed within the service management software; document device and user data as
required
• Prioritize issues by level of urgency and triage or escalate unresolved issues as appropriate
• Provide setup and configuration of computers and other network devices in compliance with Mass General
Brigham standards; participate in large hardware deployments, moves and operating system rollouts
• Perform scheduled preventative maintenance on desktops and laptops including re-imaging operating system
software, data capture and restoration, cleaning physical hardware, replacement of broken or out-of-warranty
hardware and cable management
• Provide next level technical support for Service Desk staff

Skills

• desktop support (1 year of experience is preferred)
• computer tech (1 year of experience is preferred)

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.