Telecommunications Analyst

job summary:
Job Summary - Telecommunications Analyst (Contract)

We are seeking a skilled Telecommunications Analyst to support telecom expense management, billing analysis, and vendor coordination within a large enterprise environment. This role focuses on ensuring invoice accuracy, identifying cost-saving opportunities, and improving processes across telecommunications services and assets. The analyst will leverage SQL and telecom expense management (TEM) tools to analyze usage and financial data, resolve billing discrepancies with carriers, track key performance metrics, and maintain accurate service inventories, including E-911 compliance. This is an onsite contract opportunity in Boston with strong potential for extension, ideal for professionals with a solid background in telecom billing, enterprise contracts, and data-driven analysis.

location: Boston, Massachusetts
job type: Contract
salary: $50 - 60 per hour
work hours: 9am to 5pm
education: No Degree Required

responsibilities:
Key Responsibilities

• Telecom Billing Analysis:
• Review and analyze carrier invoices and usage data to ensure billing accuracy, identify discrepancies, and uncover cost-saving opportunities.
• Data Extraction & Reporting:
• Use SQL and telecom expense management (TEM) platforms to pull, reconcile, and analyze telecom data, then develop reports and presentations for stakeholders.
• Vendor & Carrier Coordination:
• Work directly with telecom providers to obtain customer service records, resolve billing disputes, and address service issues.
• KPI Monitoring:
• Track and report on metrics such as telecom spend, usage trends, uptime, and mean time to repair.
• Contract Review & Compliance:
• Review telecom contracts and rate structures to confirm compliance and optimal pricing, including working within large enterprise agreement frameworks.
• Asset & Inventory Management:
• Maintain accurate records of telecom circuits, lines, and services across a large environment (including analog and VoIP endpoints).
• E-911 Verification:
• Validate and maintain accurate location information to support emergency services compliance.
• Process Improvement:
• Identify inefficiencies in telecom expense and asset management workflows and implement improvements.
• Stakeholder Communication:
• Present findings, insights, and recommendations to IT, finance, and operational leadership.

qualifications:
The ideal candidate brings 5+ years of experience in telecommunications analysis, telecom expense management, or a related discipline within a large enterprise environment. Candidates should have strong SQL skills and hands-on experience with TEM platforms and telecom billing systems, along with a proven ability to analyze complex datasets and translate insights into actionable recommendations. Experience reviewing carrier invoices, resolving billing disputes, and working with enterprise telecom contracts is essential. Strong communication skills and the ability to collaborate with cross-functional stakeholders are key to success in this role.

Preferred: Experience supporting mixed analog and VoIP environments, familiarity with large enterprise agreements, and exposure to reporting or visualization tools.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.