General Manager

Job Description

Job Description

Benefits:

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Paid time off

General Manager Love Art Sushi
Location: Boston, MA
Company: Love Art Sushi
Compensation: $65,000 - 80,000 annually (based on experience) + performance-based bonuses
Employment Type: Full-Time

About Us
Love Art Sushi is a fast-growing, fast-casual restaurant brand focused on high-quality, customizable sushi and poke offerings. We pride ourselves on speed, consistency, and delivering a great guest experience in a high-volume environment.
We are looking for a General Manager who can take full ownership of store operations, build a strong team, and drive both performance and culture.

Role Overview
The General Manager (GM) is responsible for the overall performance of the restaurant , including operations, staffing, financial results, and customer experience. This is a hands-on leadership role that requires both on-the-floor execution and high-level accountability of the business .
You will be responsible for ensuring the store runs smoothly at all times including staffing, call-outs, and operational challenges while building a team that consistently delivers results.

Key Responsibilities
Operations & Store Performance

• Manage daily restaurant operations, including opening, closing, and peak service execution
• Ensure fast, accurate, and high-quality food production and service
• Maintain cleanliness, organization, and operational standards across all areas
• Troubleshoot and resolve issues with POS, delivery platforms, equipment, and vendors

Staffing, Scheduling & Coverage

• Build and manage schedules aligned with sales and labor targets
• Own staffing coverage, including resolving call-outs, no-shows, and last-minute gaps
• Hire, onboard, and retain strong team members
• Manage labor efficiency and staffing levels in real time

Leadership & Team Development

• Lead, coach, and develop your team
• Hold staff accountable for performance, attendance, and standards
• Deliver feedback, conduct performance conversations, and manage disciplinary actions
• Build a strong, positive, and professional team culture

Financial Performance

• Own the store performance through labor, food cost, and controllable expenses
• Manage store-level P&L performance
• Manage labor costs, food costs, and controllable expenses
• Monitor sales trends and implement strategies to drive revenue
• Reduce waste and improve operational efficiency

Customer Experience

• Ensure a consistent, high-quality guest experience
• Address customer concerns and resolve issues professionally
• Set the tone for hospitality and service standards

Food Safety & Compliance

• Enforce all food safety, sanitation, and health standards
• Ensure compliance with local and state regulations
• Maintain logs, audits, and operational checklists

Qualifications

• 15+ years of restaurant management experience (GM or AGM preferred)
• Experience in fast-casual or high-volume environments strongly preferred
• Strong leadership and team-building skills
• Ability to manage both operations and financial performance
• Comfortable making decisions and solving problems in real time
• Strong organizational and communication skills
• ServSafe certification (or willingness to obtain)

What We Offer

• Performance-based bonus opportunities
• PTO and growth opportunities within a growing brand
• Free meals and employee discounts
• A leadership role with real ownership and impact