Seasonal Customer Care Representative for SmartEquine

Seasonal Customer Care Representative

About SmartEquine:

When most people say, "work hard, play hard," they don't mean at the same time. But we're not most people. SmartEquine is a little more awesome than that, and we're willing to bet that you are, too.

SmartEquine, formerly known as SmartPak, is the #1 equine health brand dedicated to helping every horse live its best life every day. For more than a quarter of a century, SmartEquine has earned the trust of riders and veterinarians through science-backed supplements, innovative delivery systems, and world-class customer care. Believing every horse is One of a Kind, SmartEquine delivers personalized solutions that make daily care easier and more precise. Its signature SmartPak supplement feeding system provides the ultimate in accuracy and control - so horses get exactly what they need, every day. Beyond supplements, SmartEquine offers a complete wellness portfolio that includes grooming, tack, barn essentials, and therapeutic products - everything horse owners need to support health, comfort, and performance.

Based in Plymouth, Massachusetts, we are a direct-to-consumer ecommerce Equine business specializing in patented subscription-based supplements known as "SmartPaks”. It

Since 1999, we've connected the equine community through our passion and love for horses and their health. Our story is being written by remarkable people with innovative ideas who are the inspiration and foundation for our future success. We’re proud to have gained the trust of the equine community through our impressive product offerings and are positioned to successfully maintain our market leadership.

At SmartEquine, we are building a culture of inclusion that is grounded in the principles of respect, kindness, and a sense of belonging for all. We are committed to modeling our values while setting the highest standards for performance, ownership, and accountability of our deliverables.

Here, you can expect to participate and collaborate fully on dynamic teams and make meaningful contributions every day. You can also expect to grow, innovate, inspire, and feel supported in building a rewarding career. If this speaks to you, we invite you to come and write the next chapters of our story with us.

What role will you play in helping us write the next chapter?

About the job:

This position is hourly at $17 per hour, fully remote and seasonal, beginning in early March, 2026, and running until the end of August, 2026. Seasonal term start and end dates will be confirmed in the interview process. Strong performers may be offered the opportunity to join the Customer Care team in a regular full-time role at the end of the season.

Schedule:

• Initial systems training and phone onboarding - estimated 4 weeks - Monday through Friday, 8:30am - 5:30pm EST.
• Regular schedule will be finalized in training period, and will require some evening shifts.

Here's what you'll do:

• Talking with SmartEquine customers over the phone, partnering with them to make recommendations and provide creative solutions
• Promoting brand loyalty by providing solutions to SmartEquine customers for their equestrian needs
• Increasing sales of SmartPaks, supplement subscriptions, and tack and equipment by demonstrating an expertise in our current product assortment
• Cultivating relationships with our customers by providing exemplary customer service
• Driving brand-building initiatives through the execution of marketing programs and promotions
• Provide accurate account management and follow-up based on customer needs

Here's how you'll do it:

• Offer exemplary and seriously playful customer service
• Practice consultative selling
• Sell SmartPaks and subscription-based programs
• Learn and utilize internal tools and systems
• Be proficient in equine and canine health and nutrition
• Hone your SmartPak voice
• Own your professional development and growth
• Be reliable following our attendance policy
• Other duties as assigned

Here's what we're looking for:

• 5+ years of hands-on equine experience - this one is a must! Our customers are horse people, so you need to be, too.
• Equine or equine nutrition focused degrees preferred
• Focus and passion for helping customers and their horses
• Sophisticated verbal and written communication skills
• Technologically savvy with working knowledge of Microsoft Office, including Word, Excel, and Outlook
• Aptitude to quickly learn and confidently navigate new computer systems
• Ability to offer creative and out-of-the-box solutions
• Proficient time management and organizational skills
• Confident, risk-taker with a great sense of humor
• Exhibits sales aptitude and willingness to improve upon these skills
• Comfortable working independently, as well as in a group
• Ability to stay motivated in a remote environment
• Customer service experience preferred
• Telephone and/or retail background are a plus

Remote Technology requirements:

• Remote position requires access to high-speed Cable or Fiber Optic internet with a modem. Connection must be hard-lined into modem (use of WiFi is not allowed); SmartPak will provide a standard 4-foot CAT-6 line. Candidates with Satellite and DSL internet will not be considered as these connections are NOT compatible with SmartPak's internet phone system.
• Must own a mobile device that has the capability to download and access the Okta Verify application (free app).
• Applicant or a member of their household must be personally responsible for the bill received from their internet service provider in the event any IP address modifications are needed

Covetrus is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Jobs that are in Colorado: If you are a Colorado applicant, you are eligible to receive information about the salary range and benefits for this role. Please contact [email protected] Covetrus is dedicated to advancing the world of veterinary medicine and empowering veterinary healthcare teams across the companion, equine, and large-animal health markets. We provide a comprehensive suite of products, software, and services to help drive improved patient health, strong client relationships, and successful financial outcomes for veterinary professionals.

We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program:

• 401k savings & company match

• Paid time off

• Paid holidays

• Maternity leave

• Parental leave

• Military leave

• Other leaves of absence

• Health, dental, and vision benefits

• Health savings accounts

• Flexible spending accounts

• Life & disability benefits

• Identity theft protection

• Pet insurance

• Certain positions may include eligibility for a short-term incentive plan

Salary may vary depending on factors such as confirmed job-related skills, experience, and location. It is not typical for an individual to be hired at or near the top end of the range for their role. Compensation decisions are dependent upon the facts and circumstances of each case. Sales Positions are eligible for a Variable Incentive.

The pay range for this position is as follows:

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.