Lead Front Office Associate
- Greets in and checks-in of patients scheduled for imaging services; processes payment as needed
- Answers phones and handles calls in an efficient and friendly manner
- Fields calls appropriately for center associates
- Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information
- Maintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean up
- Orders office supplies as needed
- Maintains supply of patient information sheets
- Pushes imaging via electronic interfaces
- Completes confirmation calls and provides preparation instructions to patient
- Faxes reports, billing information, and medical release forms as requested
- Schedules patients and enters orders
- Checks all exams for pre-certification with patient's insurance company
- Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
- Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines
- Assists with arranging interpreter services, transportation and hotel accommodations for patients when appropriate
- Maintains an up-to-date and accurate pending-scheduling list
- Maintains an up-to-date and accurate database on all current and potential referring physicians
- Coordinates the training and onboarding of new associates Leads regular staff meetings and associate one-on-ones
- Assists in the hiring process for new associates
- Leads regular team meetings and associate one-on-ones
- Monitors and approves timecards
- Initiates and participates in annual performance evaluations, development and performance management of associates
- Helps develop associate schedules to provide for planned time off, ensuring appropriate staffing levels and adequate coverage
- Evaluates workflow and implements process improvements for the team
- Ensures team has knowledge of company and department policies and corresponding procedures are in place
- Supports associates ensuring highest level of patient satisfaction
- Manages department in the absence of supervisor and coordinates schedule to ensure appropriate coverage
- Leads special projects and/or committees, as assigned
Recommended Jobs
Staff CRNA
&##129658; Staff CRNA Opportunity Academic Hospital | 4-Day Week | No Call &##127973; Full-Time, Hospital-Employed CRNA Position Greater Boston Suburb Join a respected academic medical center loc…
Associate ME Level I
Associate ME Level I Job Summary: Consolidated Sterilizer Systems is a leading manufacturer of steam sterilization systems, providing solutions for life sciences and health care customers for more t…
Physical Therapist
We’re hiring a Physical Therapist to deliver high-quality outpatient physical therapy services focused on pain management, rehabilitation, and functional improvement. This role emphasizes personali…
Assembler
Job Title: Assembler Pay: $20/hr Job Description We are seeking a dedicated Assembler to join our dynamic team. In this role, you will support both assembly and material handling teams to ai…
Speech Therapist - Home Care Per Diem
Speech Therapist - Home Care Per Diem Job Ref: 33536 Category: Speech Therapy Location: 133 Old Road to Nine Acre Corner, Concord, MA 01742 Department: Home Care Visits Schedule: Per D…
Electrician
ELECTRICIAN (PART-TIME) Overview: As an Interior Electrician, you'll install, maintain, and safely distribute electricity, the driving force behind today’s Army. You’ll work on interior electr…
Direct To Consumer Sales Consultant
About Us: We are a growing family-owned residential remodeling company and since 1998 we've been selling and installing windows, siding, roofing and painting across New England. We're looking to c…
Air Export Coordinator
Air Import or Export Coordinator Salary - $50k to $65k base depending on experience Excellent benefits, 401k, medical Cargowise advantageous or similar software Must have a minimum of 2 y…
Sr. Project Manager
The UMB Governance organization within Enterprise Technology Services (ETS) is comprised of IT leaders, project managers, architects, software engineers, and analysts coming from diverse backgroun…
Office Support Specialist
Job Description The Office Support Specialist (Policy Rating Technician) is responsible for general clerical duties within the Personal Lines Underwriting Department in support of the Underwriti…