On Call - Driver

For more than 100 years, the International Institute of New England (IINE) has created opportunities for refugees and immigrants to succeed through resettlement, education, employment support, and pathways to citizenship. With locations in Boston and Lowell, Massachusetts and Manchester, New Hampshire, IINE welcomes and serves thousands of individuals and families annually, including people displaced by political instability, violence, and climate crises; survivors of human trafficking; and unaccompanied children joining family members in New England. As one of the oldest and largest organizations in the region, IINE plays a leading role in shaping public understanding and support of our newest neighbors.

At IINE, our people are united by a shared belief in the dignity, resilience, and potential of every individual. We are committed to creating an inclusive environment where diverse perspectives are encouraged, and every employee can grow professionally while making a meaningful impact in the communities we serve.

A dynamic and, forward-looking, non-profit, IINE seeks mission-driven, solutions-focused candidates who are experts in their respective fields. Successful candidates will join a committed team of professional staff and volunteers who are devoted to welcoming and serving refugees and immigrants.

Overview

IINE Drivers provide transportation services for staff and clients on an as-need basis. This position is an on-call role which does not guarantee a certain number of hours. Once hired, Drivers are added to a database that is updated regularly. When a driver is required, staff contact those individuals in the database and arrange a time and space for them to provide those services.

Responsibilities

• Provide transportation services to and from the airport, picking up newly arrived refugees and bringing them to their new home.
• Facilitate communication for clients with limited English proficiency, work with interpreter to support communication with newly arrived client.
• Ensure newly arrived refugee clients are settled in their new homes and know how to use all appliances in the home.
• Provide transportation services for employees, clients, and/or other individuals for meetings, interviews, medical appointments, etc.
• Have access to car seats as needed and support young clients in accessing safe transportation in the car.
• Participate in related workshops / program activities, as needed.
• Answer inquiries from staff, clients, and other individuals.
• Perform all other duties assigned by supervisor.

Required Skills/Abilities

• Current Driver’s License with excellent driving record and access to reliable transportation.
• Comfort in navigating the Boston, Lowell, and/or Manchester areas on public transit.
• Interest in international, refugee, and asylee issues.
• Excellent communication skills.
• Extremely well organized, detail oriented, flexible, and able to manage multiple tasks simultaneously.
• High-levels of discretion and professionalism in dealing with confidential information;
• Patience and sensitivity towards the needs of clients.
• Experience working with multi-lingual, and international populations preferred, but not required.

Work Environment Conditions

• Travel to/from IINE office and/or other meeting or appointment locations, as needed, by motor vehicle.

Physical Demands

• Requires sitting in vehicle for long periods of time when transporting staff and/or clients.
• May require extensive driving throughout the community.
• Requires helping clients with luggage.
• Requires installing car seats as needed.