Customer Success Engineer

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll build:

As a Customer Success Engineer at SAP LeanIX, you are an essential part of our company’s growth and success. Combining your advanced technical skills with your passion for ensuring customer satisfaction, you will help SAP maintain its position as a leader in the Enterprise Architecture space, making a significant impact on our customers’ businesses and their business transformations.

What you’ll do:

1. Act as a primary technical contact for our key Enterprise customers, providing high-level support and guidance on the SAP LeanIX product to ensure their success and satisfaction.
2. Collaborate closely with Product Management, Engineering and Customer Success teams to relay customer feedback and ensure continuous improvement of our product and services.
3. Proactively identify potential customer challenges and provide strategic guidance, leveraging industry best practices, driving adoption, and ensuring customer retention.
4. Utilize a data-driven approach to analyze customer usage patterns, working closely with Customer Success team members to develop and execute tailored engagement plans addressing customers’ needs.
5. Deliver efficient support to customers by continuously refining support processes, identifying areas for improvement in response times, and ensuring optimal resource allocation within the global team.
6. Maintain a thorough understanding of the SAP LeanIX product, staying up-to-date with the latest enhancements and features, and sharing knowledge and insights with the rest of the team.

What you will bring:

1. Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
2. 5+ years of experience in a customer-facing technical role, such as Customer Success, Solutions Engineering, or Support with a focus on working with Enterprise customers.
3. Expertise in Enterprise Architecture, cloud technologies, SaaS platforms, and integration technologies (e.g., RESTful APIs, web hooks, and iPaaS solutions) is highly desirable.
4. Exceptional problem-solving and analytical skills with a proven ability to manage complexities.
5. Strong written and verbal communication skills in both English and (preferably) German.
6. Proven track record of leading technical discussions with customers, fostering trust, and driving customer satisfaction.
7. Ability to prioritise and manage multiple high-impact tasks, projects, and customer engagements.
8. Ability and willingness to travel to customer sites as needed.

Meet your team:

The Customer Success Core Team is a dynamic, globally distributed group based in Germany, the US, and the Netherlands, recognized for its efficiency, collaboration, and positive team culture. By joining us as a Customer Success Engineer, you will be part of a vibrant and diverse team committed to helping our customers succeed. You will have the opportunity to make an impact and work with cutting-edge tools and technologies. Become an essential part of our success story as a Customer Success Engineer and apply now!

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency : SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 74500 - 126500(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements:

AI Usage in the Recruitment Process

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Requisition ID: 436317 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid