Vice President, Software Engineering
Responsibilities: Leadership and Talent Development
- Attract, develop, and retain diverse, high-performing engineering, QA, DevOps, and architecture teams.
- Set clear goals and succession plans, and foster accountability, learning, and psychological safety.
- Model leadership behaviors that elevate engagement, inclusion, and performance.
- Promote a culture of continuous learning and inclusive leadership across all levels.
- Improve time to value using lean value-stream practices and a standard metric set: throughput, cycle time, predictability, change failure rate, lead time for changes, and mean time to restore.
- Apply SRE practices for reliability, observability, incident response, and post-incident learning.
- Standardize tools and automation to reduce toil and raise developer productivity, with FinOps to optimize run costs and unit economics.
- Champion quality assurance practices to ensure software products meet rigorous standards and deliver excellent client experiences.
- Strengthen onboarding processes for new associates and consultants, ensuring rapid ramp-up through structured training, documentation, and mentorship.
- Promote continuous learning and upskilling through targeted enablement programs aligned with evolving technology and business needs.
- Ensure consistent agile execution with clear sprint and release commitments across multiple teams.
- Institutionalize feedback loops and retrospectives that inform capacity planning and roadmaps.
- Advance engineering excellence including test automation, CI/CD, infrastructure as code, and quality engineering.
- Promote a metrics-driven culture that uses data to guide roadmap sequencing, capacity planning, and risk management.
- Translate prioritized business problems into AI roadmaps with defined success metrics and value targets.
- Establish and evolve MLOps for development, testing, deployment, monitoring, and drift management.
- Govern data privacy, responsible AI, and model risk in partnership with Risk, Security, and Compliance.
- Scale repeatable AI patterns into production and ensure alignment with business outcomes and compliance standards.
- Foster a culture of experimentation and innovation across teams.
- Evaluate and pilot new AI capabilities, tools, frameworks, and platforms that accelerate delivery, improve resilience, or unlock new business value.
- Monitor emerging technologies and trends to identify opportunities for strategic adoption and competitive advantage.
- Guide development of scalable, maintainable platforms aligned to enterprise architecture.
- Drive reuse through standards and shared components to reduce complexity and cost.
- Plan and execute modernization of legacy platforms with minimal client and associate disruption.
- Lead cloud migration and platform transformation initiatives that support long-term scalability and resilience.
- Ensure compliance with SOC-aligned controls and internal governance standards.
- Embed secure development lifecycle practices with clear vulnerability remediation SLAs.
- Protect confidential data with proper handling to prevent unauthorized access or disclosure, and produce audit-ready evidence.
- Collaborate with Security and Risk teams to proactively identify and mitigate threats across the software lifecycle.
- Own budget planning and forecasting, and manage capacity to plan.
- Manage vendor performance and contracts to outcomes, and make sound build versus buy decisions.
- Present portfolio health and value delivery to senior stakeholders with clear, actionable insights.
- Align financial decisions with long-term technology strategy and operational efficiency goals.
- Align with Product on outcome-based roadmaps and prioritization.
- Support RFPs and key client engagements as the primary IT contributor .
- Share best practices and drive alignment across IT.
- Represent technology leadership in client-facing discussions to reinforce trust and transparency.
- Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
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