Clinical Specialist, TEG (Field Sales) (Boston)

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Job Details

Job Summary

In this role you will function as a TEG (Thromboelastographic) product line Clinical Advisor/Clinical Specialist to the customer and effectively drive utilization and expansion of the TEG product line at existing customer sites within a defined territory. You will support the ongoing account management sales process through clinical education and ongoing case support in all existing and potential areas of operation and clinical utilization within the customer site. Your focus will be on growing sales in existing accounts (organic growth) and supporting new accounts (go‑lives) with a growth mindset.

This role will require up to 25% travel to include day or overnight domestic travel depending on the territory. Ideal candidates will be located within approximately 45 minutes of a major airport. This role is remote with travel from the above designated territory and candidates need to currently reside within this territory.

Essential Duties

• Manage the territory for the existing TEG customer base.
• Increase product usage at existing accounts and expand the customer base through clinical education of new users and generate revenue growth.
• Ensure customers are able to independently, safely and efficiently operate TEG equipment, software, and related disposables as well as interpret the TEG results in various clinical applications.
• Train new and existing customers on all product and clinical aspects of the TEG line.
• Provide copies and follow‑up for training sessions and offer onsite support in laboratories, critical care, and operating rooms.
• Offer clinical expertise to help ensure that our TEG product line reaches standard‑of‑care levels within each account, leveraging our CRM tool and market data.
• Help drive and expand existing business by broadening the application of TEG within the account and achieving assigned sales AOP annually.
• Develop new relationships with clinicians, cultivate existing relationships, provide didactic education, present at grand rounds, support case calls, and host market development events.
• Visit assigned hospital accounts, identify and train clinical champions, and establish relationships with key decision makers.
• Provide dedicated onsite support for new TEG customers “going live” with the technology or additional assays, including after‑hours support.
• Resolve technical, operational, and clinical customer concerns through accurate and timely investigation and partnership with cross‑functional team members to develop solutions.
• Increase professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies and conferences.
• Maintain records within the CRM tool of the area of responsibility and customers in that area.
• Support VAD/ECMO customers, trauma, cardiovascular, high‑risk obstetrics, liver transplant, vascular, and all critical care clinicians in their use of TEG.
• Assist customers in tailoring their product training materials and needs.
• Understand competition and the competitive landscape in the existing territory and convert that insight into TEG business in existing accounts.
• Collaborate closely with the Account Manager to target key accounts for expansion and forecast revenue increase during quarterly business planning and monthly cadence calls with management.
• Provide trade‑show support regionally and nationally.
• Drive demand for device and software upgrades as well as add‑on devices.
• Work with the Account Manager and Implementation team during laboratory installation, validation, and verification, including training, competency, SOP, and IQCP development, donor sourcing, logistics support, and ordering/interfacing needs.
• Prospect and develop multi‑level relationships (including C‑level) within the defined territory.
• Participate in product development, market needs, and quality investigative needs, and launch activities while providing feedback to sales, marketing, and R&D.

Education / Experience

• Bachelor of Arts or Science (required) in nursing (RN) or related clinical field of study.
• Master of Arts or Science or Business Administration (preferred).
  
• Three or more years of industry or clinically related experience, preferably in complex medical devices and/or critical care environments.
  
• Preference for experience running the TEG® Analyzer, understanding the application of results, and manipulating the software.

EEO Policy Statement

EQUAL OPPORTUNITY EMPLOYER: Haemonetics is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic.

Pay Transparency

The base pay for this role will take into account, without limitation, the candidate’s location, education, job knowledge, skills, and experience in prior relevant roles. Incentives may also be provided as part of Haemonetics’ employee compensation. For sales roles, employees will be eligible for sales incentive (i.e., commission) under the applicable plan terms. For non‑sales roles, employees may be eligible for a discretionary annual bonus. Employees may also be eligible to participate in the Company’s long‑term incentive plan, with eligibility and target amount dependent on the role.

In addition to compensation, the Company offers a competitive suite of benefits, including a 401(k) with up to a 6% employer match and no vesting period, an employee stock purchase plan, flexible time off for salaried employees, and accrual of up to 64 hours of paid sick time annually. Other benefits include paid and/or floating holidays, parental leave, short‑ and long‑term disability insurance, tuition reimbursement, and health and welfare benefits.

The Base Salary Range For This Role Is

$84,700.00 – $157,300.00 per year