Customer Service Representative

Who We Are:

Autism Behavioral Center(ABC) is home to the largest and most comprehensive autism-focused campus in New England! Our mission is to improve the independence and social awareness of individuals diagnosed with Autism Spectrum Disorder while enhancing the quality of life for both them and their families. We offer a wide range of services, including 1:1 in-home therapy, social skills programs, and community programs-each tailored to meet the unique needs of our clients. At ABC, we are committed to the ongoing education and professional growth of our team, ensuring that we provide gold-standard services to those we serve.

Benefits:

• Starting pay: $18/hour
• Health, Dental & Vision Benefits
• In-house Hands-On Training
• Paid Time Off and Sick Time
• Flexible Schedule
• 401k Retirement Savings Program
• Modern and Health-Conscious Workspace

Job Summary:

This is an entry-level opportunity perfect for individuals looking to start a career in customer service. You'll gain hands-on experience, receive mentorship, and develop key skills in a supportive environment. As a Customer Service Representative , you will play a vital role in assisting clients, handling inquiries, and ensuring a smooth customer experience.

Duties & Responsibilities:

• Assist customers via phone, email, and chat
• Set up customer profiles and update records
• Address customer questions and concerns with professionalism
• Support new customer onboarding and account setup
• Maintain digital and physical records
• Assist with scheduling, billing inquiries, and service requests
• Collaborate with other departments to ensure customer satisfaction
• Perform periodic reports and audits
• Additional duties as assigned by management

Qualifications & Skills:

• Entry-level position - no prior experience necessary! Training provided
• Comfortable using Google G-Suite, Microsoft Office, and other software
• Strong verbal and written communication skills
• Ability to multitask and work both independently and as part of a team
• A positive attitude and customer-first mindset

Schedule:

• 4 hour shift
• 8 hour shift
• After school
• Day shift
• Monday to Friday
• No nights
• Weekend availability

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

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