Front Desk Receptionist / Customer Service Representative
Job Description
Job Description
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Greet and assist customers in person and over the phone
- Manage incoming calls, emails, and customer inquiries
- Communicate with insurance companies regarding claims and repair status
- Assist appraisers with paperwork and administrative tasks
- Schedule appointments and maintain customer records
- Provide exceptional customer service throughout the repair process
- Support daily front office operations and maintain an organized workspace
- Previous customer service experience required
- Strong communication and organizational skills
- Ability to multitask in a fast-paced environment
- Positive attitude and team-oriented mindset
- Proficient with computers and office software
- Knowledge of CCC One is a huge plus
- Bilingual in Portuguese is a bonus
- Monday – Friday
- Full-time position
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