Administrative Assistant - Data Entry & Customer Service

SGS Consulting
Massachusetts

Job Responsibilities:

  • Provide administrative and customer service support to the HR Information Services (HRIS) team and the Workforce Service Center.
  • Perform data entry and maintenance in SAP HR system components, supporting key processes such as onboarding, time management, payroll, personnel and benefits administration, organizational management, relocation, and offboarding.
  • Provide first tier application support for HRIS self-service web applications
  • Assist with basic data reporting/charting and data quality management, including ad hoc and routine data audits in support of HRIS and WSC processes.
  • Participate in business systems and process analysis, creation and execution of test scripts related to system enhancements, and maintenance of system and process documentation.
  • Assist Laboratory personnel over the telephone, via e-mail, and remote/in-person with the aforementioned areas.
  • On a daily basis may interaction with Division, Department, Group, and Campus representatives as questions and issues as they arise.
  • Perform complex employment transactions in SAP while applying associated business process and system integration logic.
  • Review and understand HR policies in order to answer questions associated with employment

Skills:

  • Must have excellent customer service and interpersonal skills and be able to perform tasks independently in an active and fast-paced office.
  • Must possess initiative, ability to multitask and a high level of attention to detail.
  • Must possess a strong sense of responsibility, professionalism, and work cooperatively in a team environment.
  • Must possess strong and professional written communication skills.
  • Candidates must use discretion, tact and good judgment managing sensitive personnel information.
  • High School diploma is the minimum level of education.
  • Three (3) years minimum relevant experience.
  • Strong data entry experience
  • Experience spotting data errors and troubleshooting data entry errors
  • Experience with SAP HR transactions.
  • Familiarity with ServiceNow (HR Service Delivery)
  • Currently enrolled in an HR Degree program.

Education/Experience:

  • Bachelor’s
Posted 2026-03-03

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