Senior IT Field Engineer

Job Description

Job Description

Braver Technology is one of the region's largest IT support organizations! We are seeking an experienced Senior Field Engineer to join our IT Staff. Candidate should have a great personality and enjoy working in a team environment.

This is a full time position with excellent benefits package and room for growth! Candidate MUST be able to commute to the Boston, MA area. The Senior Field Engineer will go service client sites 2-3 days a weekly, on average.

Required Skills & Experience

• 3-5 years’ experience in a desktop & server support environment or IT field work
• IT Project skills preferred: server projects, virtualization, migrations, onboarding, etc.
• ConnectWise & Kaseya experience preferred
• Experience troubleshooting or supporting Microsoft platforms (e.g. M365, Active Directory, all current flavors of Windows)
• Experience troubleshooting servers, routers, switches, firewalls, VPN
• Knowledge of basic networking principles, what they mean, and how they interact (TCPIP, DNS, DHCP, LAN/WAN)
• Experience installing, troubleshooting, and maintaining peripherals (scanners, printers, etc.)
• Experience troubleshooting standard hardware issues and running diagnostics
• An understanding of standard IT Security practices (virus defense, firewalls, phishing, etc.)
• An independent self-starter – We manage our own schedules
• A willingness to learn and experience new technology

Nice to have skills – but not required

• Basic Apple, Mac OS, and iOS troubleshooting experience a plus
• Understanding backup and disaster recovery concepts
• Relevant Certs preferred
• Cloud infrastructure experience preferred
• Virtualization experience preferred

Typical Responsibilities & Duties

• Developing strong healthy relationships with business owners and C-level clients
• Responding to customer support tickets promptly, providing concierge-level technical support, documenting resolutions to support requests daily, and escalating tickets as needed.
• Providing on-site & remote support to clients in the Boston, MA area with issues ranging from simple desktop configuration and network troubleshooting to firewall implementation and support/maintenance related to Windows Server, Azure & Exchange Online.
• Supporting Windows Servers, LAN/WAN, TCP/IP, Network Security, VPN connections, software upgrades and implementations, network devices, backups and disaster recovery plans
• Communicating effectively with clients via phone and email, responding to all requests and concerns in a timely fashion. Explaining resolutions, answering questions, and providing professional advice as needed
• Actively collaborating in the development and maintenance of IT Support processes by Identifying infrastructure system needs and providing feedback for development. (we want your feedback!)

Salary + Benefits + Schedule

$90k+ - we pay based on skill level and experience. We do not mind paying for great people with great personality and experience.

Typical Schedule: Working hours are 8:30AM-6PM Eastern Time with on-call rotation every 14 weeks after you have been in the role for a few months. You must be located in commutable distance to client sites in the Boston area & you will be reimbursed for mileage! When not at client sites, you can work from your home office!

At Braver, we’re firm believers in the power of assembling an exceptional team to achieve extraordinary results. What sets us apart? It’s simple: our remarkable people. Here, we’re not just colleagues; we’re a close-knit community of tech aficionados, inventive problem-solvers, and forward-looking innovators. Each of us is eager to collaborate, share knowledge, and embrace fresh perspectives, infusing our workplace with innovation and positivity.

Company Description

At Braver, we’re firm believers in the power of assembling an exceptional team to achieve extraordinary results. What sets us apart? It’s simple: our remarkable people. Here, we’re not just colleagues; we’re a close-knit community of tech aficionados, inventive problem-solvers, and forward-looking innovators. Each of us is eager to collaborate, share knowledge, and embrace fresh perspectives, infusing our workplace with innovation and positivity.