Hospital Gift Shop Lead

Overview

The Lead Sales Associate plays a pivotal role in ensuring exceptional customer service, driving sales growth, and maintaining operational excellence within the store. This position requires a proactive, customer-focused individual with strong organizational skills and a commitment to delivering a positive shopping experience. The Lead Sales Associate is responsible for overseeing daily store operations, supporting inventory management, and contributing to visual merchandising efforts. Additionally, this role involves maintaining the store's e-commerce presence and assisting with financial reconciliation tasks.

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This position is onsite M-F 8;30-5:00

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Responsibilities

• PRIMARY DUTIES AND RESPONSIBILITIES: ( List no more than 5-8 items )

• Maintains high customer service standards set by DFCI. Greet and acknowledge customers within an acceptable period of time, ensuring that the customer is welcomed as s/he enters the store.
• Demonstrates comprehensive knowledge of all product features and available services. Lead Sales Associate develops reputation for exceeding customer service expectations, which contributes to sales growth.
• Maximizes potential sales. Demonstrates professional selling skills. Suggests related items with every purchase. Maximizing sales is a key factor in reaching profitability targets.
• Ensure proper procedures for opening and closing of store ensure proper staffing levels of area.
• Performs assigned stocking and inventory tasks. Takes inventory counts as needed and enters in stock control system. Restocks floor displays. Monitor merchandise levels through inventory management to ensure product availability to customer.
• Assists with execution of visual merchandise plans. Cleans and freshens displays as necessary. Assists with receiving and price marking of shipments. Assures store is attractive and appealing to customers.
• Monitor the store's Sales forecast business and update management on a regular basis
• Maintains the E-commerce site, including entering pertinent product information into our database, update existing product information, and write informative, captivating and fun product descriptions.
• Performs monthly Accounts Payables reconciliation for Friends Place and Friends Corner Gift Shop
• Functions as a content expert/resource leader in quality improvement/process improvement initiatives and projects.
• Ensures quality care and adherence to standard operating procedures and compliance requirements.

Qualifications

• High school diploma or GED required. 2 years of retail experience preferred and experience with cancer patients and rehabilitation process preferred.
• Retail knowledge of merchandising, inventory control, product research.
• Must have strong human relations skills and the ability to communicate effectively.
• Might be highly organized, efficient and have the ability to multi-task.
• Demonstrated ability with Word and Excel software, as well as point of sale systems helpful.
• Ability to work in a fast-paced environment.
• Demonstrates logical analysis and problem-solving skills.
• Experience in developing merchandise plans for retail stores and managing inventory levels through allocation and replenishment a plus.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.