Front Desk Receptionist

Job Description

Job Description

Description:

Front Desk Receptionist

Plymouth Dermatology Associates | Plymouth, MA

For nearly 30 years, Plymouth Dermatology Associates has been providing Medical, Surgical, and Cosmetic Dermatology Services to Plymouth and the surrounding South Shore Communities. Known for its patient-centered approach and dedication to high-quality care, Plymouth Dermatology Associates continues to grow while maintaining the personalized experience patients have come to trust.

Plymouth Dermatology Associates is seeking a hands-on Practice Manager to lead day-to-day clinical and operational activities within the practice. This role is responsible for supporting providers, leading staff, strengthening workflows, improving accountability, and helping the practice grow while maintaining a high standard of patient care. The right candidate will be both people-focused and systems-focused — someone who can lead a team, improve operations, and create consistency across the practice.

Key Responsibilities

• Greet and check in patients in a professional, welcoming, and efficient manner
• Manage check-in and check-out processes with accuracy
• Schedule appointments and maintain provider schedules
• Collect and verify required forms, insurance information, and documentation
• Obtain accurate patient payment based on insurance at time of service
• Verify and confirm patient referral authorizations
• Confirming Appointments for upcoming patient appointments
• Handle a high volume of incoming calls and patient inquiries
• Enter and update patient information in the EMR
• Support front office workflows and administrative operations
• Follow office procedures consistently and maintain professionalism under pressure
• Coordinate and communicate with other offices for patient appointments

• Stable weekday schedule in a specialty medical setting
• Opportunity to make a direct impact on patient experience
• Established and respected local practice
• Supportive team with clear standards and expectations

Qualifications

• 1+ years of experience in a medical front desk, healthcare reception, or medical administrative role preferred
• Experience with medical scheduling and EMR systems preferred
• Strong computer skills, including Microsoft Office and scheduling platforms
• Excellent communication, customer service, and multitasking skills
• Strong attention to detail and ability to remain calm in a fast-paced environment
• Comfortable working within a structured, process-driven office

Schedule

• Full-time
• Monday-Friday
• Daytime hours aligned with practice operations
• No weekends

Compensation & Benefits

• Competitive salary based on experience $20.00 to $25.00 per hour
• Health, dental, and vision insurance
• Paid time off and holidays 401(k) with employer match