Training & Development Specialist

At Ockers, our mission is to continue expanding the array of services we provide to help our clients keep pace with the latest advances in technology. Ockers proudly serves a diverse customer base that includes educational and government markets, major corporations, municipalities, and small to medium-sized businesses within a wide spectrum of industries.

We are seeking experienced TouchView Street Team members to support and grow our regional and nationwide presence. The ideal candidate will have a background in public speaking and come from the K-12 industry. Familiarity with TouchView, or other interactive panels, is a significant plus.

Responsibilities

• Create and develop a presentation and program to educate current and prospective clients

• Conduct at minimum 4-5 virtual training or sales demos per day from our Middleboro office

• Create training materials, documentation and videos

• Serve as the face of the TouchView brand

• Identify conferences, exhibitions, and trade shows to maximize TouchView’s impact

• Input all contacts into lead repository and follow up within seven (7) days of event’s end

• Help grow TouchView’s footprint nationwide

• Engage with potential clients in identified high-volume regions

• Distribute promotional materials, line cards, and TouchView-branded items

• Become a recognized expert on the suite of TouchView’s technical capabilities and service offerings

• Perform follow up activities to gauge buying interest and answer any questions

• Host events designed to promote the brand and deliver a positive impression of TouchView

• Build brand awareness and loyalty

• Generate buzz towards increasing market visibility

• Collaborate with sales team to inform nationwide strategic attendance

• Provide support and education to clients and home office while also understanding when support is required for you

• Liaison between company, clients, site POCs, and home office

• Maintain client satisfaction through communication, coordination, and responsiveness

• Provide regular client and project status updates to management, marketing, and executives

• Adhere to specifications, instructions, best practices, and standard procedures

• Perform other duties as requested

Required Skills and Experience

• Associate or Bachelor’s degree in Education, or equivalent experience

• Valid Teaching certificate is a plus

• Held previous role as teacher, education tech coach or technology trainer

• Fluent in Interactive touch panel technology, google APPS and other Educational applications is a plus

• Quickly become proficient with TouchView capabilities and overall technology

• Exceptional client service abilities

• Develop real-life connections with consumers

• Temperament to function well in a fast-paced, deadline-driven environment

• Strong problem solving and analytical talents

• Adept at multi-tasking and time management

• Capability to quickly understand prospective client needs and how TouchView can assist

• Ability to always be “on” when representing Ockers and TouchView

• Passion for client service and quality of work

• Exceptional oral and written communication skills

• Well-developed people skills with an ability to collaborate with diverse personalities

• Prioritize tasks and delegate them when appropriate

• Outstanding organizational proficiencies and diligence with details

• Superior analytical and problem-solving talents

• Capable of working unsupervised while consistently demonstrating great time management aptitude

• Successful completion of background check, with driving record after offer acceptance

Travel

The role is primarily office-based, with occasional travel. Travel generally consists of day trips to customer sites or overnights for trainings and/or trade shows.

Compensation :

The annual pre-tax salary for this role is $55,000 to $75,000, which is dependent on the candidate’s background, certifications, and experience

Ready to create what’s next?

We’re bringing the next generation of technology to life, and we want you on our team. Send your resume to

[email protected] to apply today.

Ockers is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or any other characteristics. Ockers is also committed to compliance with all fair employment practices regarding citizenship and immigration status.