Customer Service Representative

Job Description:

Are you passionate about helping customers and providing excellent service? As a Customer Service Representative, you will be at the forefront of delivering outstanding service and solutions to our clients. You will be responsible for addressing customer inquiries, resolving concerns, and ensuring that clients are fully satisfied with our products and services. This is a dynamic role where you’ll get to build strong relationships, improve customer experience, and contribute to our business growth.

We are seeking someone who is empathetic, efficient, and proactive—someone who thrives in a fast-paced environment and enjoys working as part of a team to deliver results. If you are ready to be part of a customer-centric organization, this position is for you!

Why Join Our Team?

We are a company that values professionalism, teamwork, and customer-centricity. You will have the opportunity to make a real impact on customer satisfaction and be part of a growing team where your contributions are recognized and rewarded. We offer a supportive work environment that encourages growth and advancement, along with the chance to develop skills that can help you progress in your career.

Our Core Values:

• Integrity: We act with honesty and transparency in everything we do.
• Customer Service: We prioritize the needs of our clients and strive for excellence.
• Innovation: We embrace new ideas and opportunities for improvement.
• Teamwork: Collaboration drives our success.
• Accountability: We take responsibility for our actions and results.
• Empowerment: We support each other to achieve both personal and professional goals.

What Can You Expect?

• You will receive comprehensive training that will ensure you're equipped with the knowledge and skills needed to excel in your role.

Training includes:

• Product and service knowledge.
• Customer service techniques and strategies.
• CRM and communication tools.
• Time management and organizational skills.
• Understanding customer needs and providing tailored solutions.
• Collaboration with other departments to provide a seamless customer experience.

Key Responsibilities:

• Customer Support: Answer inquiries via phone, email, or chat, providing accurate information and resolving issues promptly.
• Relationship Building: Develop long-lasting relationships with customers to foster loyalty and trust.
• Service Explanation: Explain product features, services, and procedures to customers.
• Quote/Contract Preparation: Provide residential customers with quotes and service contracts, ensuring all details are accurate.
• Issue Resolution: Investigate and resolve customer complaints, escalating when necessary.
• Achieve KPIs: Meet or exceed daily and monthly performance goals related to customer satisfaction, response time, and issue resolution.
• Documentation: Maintain customer records and document interactions in CRM software.

What’s in It for You?
We offer a competitive pay structure along with a wide range of benefits:

• Comprehensive training and ongoing professional development.
• Career advancement opportunities within a growing organization.
• Health and dental insurance options.
• Retirement plans with employer contributions.
• Paid time off and holiday pay.
• Flexible work arrangements

Requirements:

• Proven experience in customer service or a related field.
• Strong communication and problem-solving skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to manage multiple tasks and prioritize effectively.
• A positive, can-do attitude with a customer-first mindset.
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• High school diploma or equivalent.
• Experience in a customer-facing role or service industry.
• Familiarity with sales processes and customer management systems.

If you’re ready to be part of a team that puts customers first and helps create solutions, apply today!