Support technician

Job Description

Day-to-day:

Insight Global is seeking a Desktop Technician to work for a client out of the Boston area. This role will be on site 5 days a week supporting the Boston location for in person support as well as supporting other offices within the region such as Hartford. This role will require occasional travel to Hartford with 80% of your time spent in Boston. You will be the sole onsite support technician supporting internal employees with various issues ranging from password resets, hardware support, O365

troubleshooting, VDI issues and some conference room set ups. This position is looking to start immediately for a 6 month contract to hire. It is vital that this person has strong communication skills, relationship building skills and time management skills. This position is looking to start mid November.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

Must haves:

• 5 years of experience in an IT support or desktop support role

• 5 years of experience with Tier 1 troubleshooting

? Cisco or Webex, Teams, Zoom

? Microsoft Office products

• 5 years of experience with any ticketing system

? Client uses Sys-Aid

? Remedy, Jira, ServiceNow are suitable alternatives

• 3-5 years of experience with deskside support

? Hardware setup, conference room set up, monitor/desk set up

? Previous Audio/Visual technician experience

• Proficient in Microsoft Office

Strong time management skills and ability to function at a high level Plusses:

• Previous experience with any phone management systems

? Microsoft Intune

? Mobile Device Management

Active Directory