Clinical coach

About Casa Esperanza

Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley. Our mission is to empower individuals and families to recover from addiction, trauma, mental illness, and other chronic medical conditions; overcome homelessness and discrimination; and achieve health and wellness through comprehensive, integrated care.

About The Role

Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley. Our mission is to empower individuals and families to recover from addiction, trauma, mental illness and other chronic medical conditions; overcome homelessness; and achieve health and wellness through comprehensive, integrated care.

The Integrated Clinical Workforce Coach is responsible for providing support, guidance, and accountability to clinical staff as they support our patients as they work towards their health goals. This role involves collaborating with a multidisciplinary care team, delivering evidence-based health coaching and patient support, and facilitating wellness programs. The coach plays a vital role in improving the quality of patient care through the efficient use of resources and enhancing outcomes. Integrated Clinical Workforce Coach will support the growth and capacity development of staff by providing coaching, training, and professional development to staff in the Casa Esperanza community. The foundation of the Integrated Clinical Workforce Coach's work will be based on Casa’s vision, trauma-informed practices, responsive treatment, and curricular approaches that align with the Agency’s mission, vision, and values.

This person will collaborate and create ongoing, embedded professional development focusing on the implementation of inclusive, evidence-based practices, with an emphasis on group interventions and expressive therapies. We are seeking someone who believes in the potential and value of each staff member whom they support and are dedicated to their own ongoing professional growth and development. This person will hold the following responsibilities: Collaborate with Hiring Managers to support their work in setting and meeting competency-based training goals related to, evidence-based practice, person centered care planning, cultural humility, trauma informed care, integrated care, and health and safety.

What You'll Do

Responsibilities of the Education Coach include:

• Collaborate with the Chief Clinical Officer and Clinical Operations team to ensure quality standards are implemented (CARF, BSAS, MassHealth)
• Working with individual managers and Program Directors to set achievable goals that support development and consistent application of best practices
• Provide hands-on, one to one, and small group coaching, training and support in the milieu
• Provide in-person training and coaching on de-escalation and crisis response using trauma informed safety protocols
• Support all program sites with clinical skill and curriculum implementation
• Work in collaboration and across departments to ensure integrated care quality standards are implemented for patients in treatment
• Utilize coaching protocols to structure and document work with each staff, including the provision of regular feedback and differentiated coaching strategies
  
  

Peer Leadership

• Work with project staff to create a trauma-informed and recovery-oriented Peer Leadership Training Academy, including implementation of the curriculum, development of client manuals and workbooks, and leadership training plans.
• Develop training plans for peer leaders to deliver peer-facilitated educational groups and organize pro-social activities.
  
  

Staff Training

• Work with Program Director to develop, and implement curriculum content, training materials, and teaching aids that are aligned with relevant Treatment Improvement Protocols.
• Develop procedures for staff to implement curriculum and provide “Train the trainer” sessions for key staff.
• Oversee group curriculum to ensure they are current and being delivered in compliance with regulations and agency standards.
• Observe staff in delivery of curriculums and provide coaching to improve their training/groups skills.
• Work with the Director of Training to develop and lead required and enrich trainings for staff members across programs and departments.
• Assist training director with logistics for in-person and online training.
• Acts as point of contact and completes administrative duties for training department when Director of Training is unavailable.
  
  

Clinical Work

• Provide 8 hours of clinical support to Familias Unidas Outpatient Program. Duties can include assessments, individual or group interventions, clinical support to master level clinical interns, and other job duties as assigned by Chief Clinical Officer.
  
  

Additional Expectations

• Self-directed with the ability to work both independently and as part of a team and interested in using data to help direct care.
• Efficient, organized, detail oriented, and able to complete tasks in time sensitive manner.
  
  

Qualifications

• Education & Licensure:
• • Master’s degree in education, Social Work, Public Health, or a related field (preferred).
  • Active licensure required (LMHC/LICSW).
• Experience:
• • 3–5 years of experience in substance use treatment.
  • At least 2 years of supervisory and training experience.
  • Background in training, mentoring, coaching, or program administration (preferred).
  • Experience developing trainings and adapting curricula using evidence-based approaches.
  • Experience working with individuals with co-occurring disorders, trauma, traumatic brain injury (TBI), learning disabilities, and/or homelessness (preferred).
  • Experience in Expressive Therapies (e.g., visual arts, theater, movement/dance, music) strongly preferred.
• Skills & Competencies:
• • Strong oral and written communication skills.
  • Ability to train staff across a variety of learning needs.
  • Organized, detail-oriented, and able to manage tasks in a time-sensitive environment.
  • Self-directed, with the ability to work independently and collaboratively.
  • Comfortable using data to inform and improve direct care practices.
  • Flexible to work non-traditional hours, including some evenings and occasional weekends.
  • Bilingual in Spanish and English (preferred).
  • Familiarity with cultural, social, economic, health, and substance use factors impacting workforce development.
• Other Requirements:
• • Must obtain Safety Care certification within 3 months of hire.
    
    

Schedule

Work Type : hybrid, up to 50% in person.

Work Schedule: Monday – Friday, flexible hours, including some evenings and occasional weekends.

Working Conditions/Environment

Company Culture: At the heart of our work is a shared commitment to integrity , dedication , respect , teamwork , and communication . These core values guide every interaction, decision, and service we provide. We uphold integrity by fostering trust through honesty and accountability. We demonstrate dedication by remaining steadfast in our support of individuals and families on their path to recovery. We treat all people with respect , honoring their lived experiences and unique strengths. Through teamwork , we collaborate across disciplines and communities to deliver seamless, integrated care. And through open and compassionate communication , we ensure that every voice is heard and every need is acknowledged.

Together, these values fuel our mission to empower individuals and families to recover from addiction, trauma, mental illness, and other chronic medical conditions; overcome homelessness; and achieve health and wellness through comprehensive, integrated care .

Team Dynamics: the team is made up of a Director of Training, Equity & Inclusion, Integrated Clinical Workforce Coach, Training Administrative Assistant, consultants and seasonal interns/volunteers.

Working Conditions: this position is full-time, 30 hours per week in an office/training environments in the community or on campus. The schedule offers flexibility to meet the needs of the staffing patterns at the organization.

What We Offer

Casa Esperanza Benefits Package:

• Compensation: $38.00-40.00/hour
• Holiday Pay (12 days per year + 1 floating holiday)
• Paid Time Off (PTO) - 18 days year one, 20.5 days at year 2, 23 days at year 5
• Sick Pay - 10 paid days per year
• Long/ShortTerm Disability
• Paid by Company Life Insurance
• Health Insurance (Medical, Dental, Vision)
• Health Reimbursement Arrangement (HRA)
• FSA/DCA (Flexible Spending Account & Dependent Care)
• ComPsych Guidance Resources - EAP
• Educational Opportunities
• Tuition Remission
• Employee Ticket at Work (Discounts for Entertainment, travel, movies; etc.)
• Career Advancement Opportunities
• Increased Salary for Credentials
• and more....
  
  

Physical & Mental Requirements

While performing the duties of this job, the employee is regularly required to walk, stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include distance vision, peripheral vision, and depth perception.

Health & Safety

At Casa Esperanza, Inc., the health and safety of our people is our number one priority. That’s why all offers of employment are contingent on the candidate showing proof of being fully vaccinated against COVID-19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine and boosted, when eligible) to pass the pre-employment requirements. Individuals with medical issues or religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

Casa Esperanza’s EEO Statement

Casa Esperanza, Inc. values its diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply.

We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Casa Esperanza, Inc. also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. All employees, interns, volunteers, and contractors of Casa Esperanza, Inc. are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

Casa Esperanza, Inc. also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation or need assistance with completing the application process, please email [email protected] .

The Pay Range For This Role Is

38 - 40 USD per hour (FUOP/Training/IT)