Senior CSR (Bilingual in French)

Job Summary

We are seeking a Senior CSR, bilingual in French and English, for a temp-to-hire opportunity in the insurance industry. This customer service role is ideal for a polished, detail-oriented professional who enjoys helping customers, supporting agents and brokers, and providing accurate information in a fast-paced client care environment.

This is a service-focused position, not a sales role. The Senior Customer Service Representative will handle inbound calls, email inquiries, outbound information-confirmation calls, and accurate database updates. This opportunity offers the chance to build insurance product knowledge, work with a supportive team, and contribute to a positive customer experience.

Candidates who value clear communication, structured processes, teamwork, and professional growth will find this role to be a strong fit. The work environment emphasizes quality service, attention to detail, supportive leadership, and dependable customer care.

Key Responsibilities

- Handle inbound customer service calls, answer questions, and resolve service-related issues in a professional manner.
- Contact insurance agents and brokers to confirm customer or policy-related information.
- Respond to customer email inquiries and information requests accurately and promptly.
- Enter, update, and maintain customer information in an insurance-tracking database.
- Learn insurance products and explain coverage, services, and process information clearly.
- Perform additional customer service and administrative duties as assigned.

Compensation and Benefits

- Job Type: Temp-to-Hire.
- Work Arrangement: Remote opportunity noted, with onsite option available for Washington State-based candidates.
- Compensation: $41,000 to $50,000 per year equivalent.
- Hourly Equivalent: $19.73 to $23.88 per hour.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Handle inbound customer service calls and provide accurate, helpful support.
- Contact insurance agents and brokers to confirm customer or policy-related information.
- Respond to email inquiries and information requests.
- Enter data accurately into an insurance-tracking database.

- Must speak, read, and write English and French fluently.
- High School Diploma or equivalent required.
- 3 to 5 years of customer service or client care experience preferred based on role level.
- Strong typing skills required, with a target of 7,000 kph alphanumeric.
- Strong verbal and written communication skills with a professional customer service approach.
- Ability to learn insurance products and explain product features clearly.
- Strong attention to detail and accuracy when entering or updating customer information.
- Ability to manage multiple tasks while maintaining a positive and helpful customer experience.

Preferred Qualifications

- Prior experience in insurance, financial services, call center support, or a customer care environment.
- Experience using customer databases, CRM systems, or insurance-tracking platforms.
- Ability to remain calm, professional, and solutions-focused when assisting customers with questions or concerns.