Technical Project Manager

Position Title: Technical Project Manager

Location: Tempus Corporate Headquarters, 600 Technology Center Drive, Stoughton, Massachusetts, United States of America

Requisition Number: Req #232

Description:

Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities.

The Technical Project Manager supports and coordinates technical projects representing the business with Tempus IT, HHA and other vendor partners. This role ensures projects move forward by aligning priorities, clarifying requirements, facilitating communication, and supporting technical execution. The Technical Project Manager acts as both a connector and a facilitator by collaborating with stakeholders to solve problems, tracking progress across initiatives, and stepping in on technical details when needed to keep projects on track.

Essential Duties

Project Coordination & Facilitation

• Coordinate the lifecycle of assigned technical projects, including planning, prioritization, progress tracking, risk identification, and issue resolution.
• Facilitate alignment across multiple projects, ensuring that priorities, resources, and timelines remain realistic.
• Manage the JIRA ticketing process (or equivalent), ensuring requests are clearly documented, prioritized, and resolved on time.
• Prepare and share regular project updates and dashboards, including key metrics and progress summaries.
• Capture lessons learned and best practices to continuously improve how projects are managed.

Vendor, EOHHS & Stakeholder Collaboration

• Act as the key interface between Tempus, HHA, and vendor partners for technical projects, facilitating clear communication and shared understanding of requirements with EOHHS and applicable stakeholders.
• Review and track vendor performance and responsiveness, including assisting with project-related invoicing and approvals.
• Monitor vendor responsiveness and escalate issues when needed.
• Hold regular meetings with MassHealth to review implementation progress and provide oversight of ongoing changes.
• Provide weekly report to MassHealth on current status of defects and enhancements/development.
• Collaborate with FI Operations, and other teams to ensure projects consider cross-functional impacts.
• Provide strategic insight and coaching on how vendor and technical approaches may need to evolve.

Technical Acumen, Support & Quality Assurance

• Develop understanding of all applications from both a technical and business point of view; gain ability to assess impact of change on the suite of applications.
• Partner with internal IT and business stakeholders to define requirements, document processes, and translate business needs into actionable technical specifications.
• Support technical activities such as coordinating and validating test plans, overseeing testing procedures, participating in regression testing, and confirming release readiness.
• Facilitate production releases by coordinating schedules, stakeholder approvals, and communicating outcomes.
• Identify and recommend process improvements that enhance quality, reduce errors, and increase efficiency.

Change Management & Communication

• Assess the impact of system and process changes on the broader technical environment and inventory, ensuring dependencies and risks are identified and addressed.

• Coordinate with project teams and stakeholders to draft updates, FAQs, and documentation that support adoption of new systems and processes.
• Provide subject matter expertise and technical guidance, while assisting with training and onboarding efforts.
• Ensure compliance with applicable regulatory and security requirements (e.g., HIPAA, MassHealth standards).

Competencies

• Demonstrates project management experience, PMP certification preferred.

• Experience overseeing and coordinating testing procedures and quality assurance activities.
• Proficiency with JIRA (or similar ticketing systems), Microsoft Office Suite, and reporting tools.
• Strong organizational skills and ability to manage multiple projects simultaneously.
• Excellent problem-solving, analytical, and logical thinking abilities.
• Skilled communicator with the ability to bridge technical and business perspectives.
• Familiarity with IT systems, integrations, and vendor management practices.
• Demonstrated ability to collaborate with cross-functional teams and external partners.
• Professional, approachable, and adaptable demeanor.
• Ability to work independently while contributing effectively as a team member.

Education

• Bachelor’s degree in Information Systems, Business, or a related field.

Experience

• At least 7 years’ experience in technology.
• At least 3 years’ experience in project management and/or technology management experience.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Travel

• Travel to company sites or conferences as required.

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.

• Sign on bonus
• Referral bonus
• Work/Life Balance - flexible work schedules
• Paid time off - 25 days per year for full time staff
• 14 paid Holidays
• Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
• Basic Life, Short Term and Long Term Disability
• On-site gym (Stoughton Location) and wellness initiatives
• Annual Reviews with merit based increases
• Employee Recognition Program
• Financial Wellness - 403(b) Retirement Plan with matching
• Continuing Education, Training and Advancement opportunities

Work Authorization/Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Job Family: Professionals

Job Function: Non-Supervisor

Salary

Travel Required: Yes

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