Patient Services Coordinator

Job Description

Job Description

3386213 Patient Services Coordinator, Worcester, MA 3 months
Sigma Systems is currently looking for a Patient Services Coordinator to work with the Revenue Cycle at UMASS in Worcester, MA.

Shift Timings: 07.00 AM- 3:30 PM, 32 hpw, includes a 30 min break.
Weekend and Holiday Rotation Required
Week 1: Monday, Tuesday, Wednesday, Thursday, Saturday
Week 2: Sunday, Tuesday, Wednesday, Thursday, Friday

Job Description:

• Under the general direction of the Registration Services Team Lead, Lead Registrar, Supervisor, Manager, and/or Director, performs a variety of complex duties for the registration of patients.

Major Responsibilities:

• Register patients and accurately enter demographic, insurance, and related information into patient registration systems
• Obtain required patient signatures including HIPAA and Consent to Treat documentation
• Verify insurance eligibility, referrals, pre-authorizations, and pre-certifications
• Resolve insurance discrepancies and obtain required coverage information
• Verify workers' compensation and automobile insurance coverage when applicable
• Schedule and arrive Radiology, Laboratory, and ancillary service appointments
• Complete Emergency Department and Labor & Delivery registrations
• Coordinate services across multiple departments to support patient care
• Collect patient financial responsibilities including copays, deductibles, coinsurance, balances, and self-pay amounts
• Perform Surgical Day admissions
• Manage bed control, transfers, admissions, and discharge activities
• Provide patients with preparation instructions for scheduled services and procedures
• Assess patient financial needs and coordinate referrals to financial counseling
• Perform clerical duties including records retrieval, faxing, filing, typing, transcribing, and mailing
• Maintain accurate records, logs, files, and departmental documentation
• Complete online death certificate registry documentation
• Receive and secure patient valuables
• Monitor Patient Access and Revenue Cycle work queues to support accurate and timely billing
• Maintain compliance with departmental policies, quality standards, and safety regulations
• Participate in meetings, training, and continuous improvement initiatives
• Perform additional duties as assigned

Required:

• Associate Degree or Healthcare-related certificate
• 1–2 years of hospital registration, patient access, admissions, insurance verification, scheduling, or revenue cycle experience
• Emergency Department, Labor & Delivery, or inpatient admissions experience
• Previous insurance authorization or verification experience
• Minimum 1 year of healthcare patient access, patient registration, admissions, scheduling, insurance verification, medical front office, or healthcare customer service experience required
• Experience working in a fast-paced, high-volume healthcare environment
• Experience collecting and verifying patient demographic and insurance information
• Strong customer service and communication skills
• Strong data entry skills with attention to detail

Technical Skills :

• Experience with hospital registration systems (Epic, Cerner, Meditech, or similar)
• Knowledge of medical terminology
• Bilingual speaking, reading, and writing skills
• Proficient computer and data entry skills
• Experience using Windows-based systems and navigating multiple applications
• Ability to accurately document and maintain patient information

Other Requirements:

• Ability to work effectively in a team-oriented environment
• English speaking, reading, and writing proficiency
• Reliable attendance and punctuality
• Ability to work onsite in a hospital outpatient and Emergency Department environment

Preferred:

• 1-2 years of data entry and/or customer service experience
• Experience in hospital admissions, insurance, billing, scheduling or telephone customer service.
• Previous insurance verification experience.
• Bilingual speaking, reading, and writing skills.
• Demonstrated knowledge of medical terminology.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

Physical Demands and Environmental Conditions:
Work is considered moderate. Position requires work indoors hospital outpatient and Emergency Department environment