Lead Service Support Rep

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
Join our team as a Lead Service Support Representative at Thermo Fisher Scientific, where you'll coordinate essential laboratory services for scientific research. In this key role, you'll serve as the primary liaison between our customers, service vendors, and internal teams, ensuring effective delivery of critical laboratory support services. You'll manage work order processing, coordinate service scheduling, maintain accurate asset records, and implement improvement initiatives. This position offers an opportunity to contribute to scientific research while developing your career with an organization committed to making the world healthier, cleaner, and safer.

MINIMUM REQUIREMENTS:
• High school diploma or a GED and 4+ years of experience in laboratory operations or customer service environment
• Strong proficiency in Microsoft Office suite, especially Excel and Outlook
• Experience with computerized maintenance management systems (CMMS)
• Demonstrated ability to manage multiple priorities and meet deadlines
• Excellence in customer service and relationship management
• Strong verbal and written communication skills
• Ability to work independently and proactively resolve issues
• Knowledge of laboratory equipment and operations preferred
• Physical ability to lift, push and pull up to 40 pounds
• Willingness to wear required PPE (lab coats, safety glasses, etc.)
• Ability to stand/walk for extended periods
• Strong attention to detail and data accuracy
• Experience with inventory management and asset tracking
• Commitment to safety protocols and regulatory compliance
• Demonstrated problem-solving abilities
• Ability to escort vendors and coordinate service activities
• Support company values of Integrity, Intensity, Innovation, and Involvement

Compensation and Benefits

The hourly pay range estimated for this position based in Massachusetts is $23.04–$34.56.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: