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MCIS Triage Clinician

Child & Family Services, Inc.
New Bedford, MA
Summary

The MCIS Call Center Triage Clinician will use their knowledge of and experience with utilizing community-based services and the wraparound process to provide clinical care and support to adults and their families and to prevent hospitalization and stabilize adults in the community.

Child and Family Services recognizes the power in Diversity and believes that Equity is a Human Right.

SCHEDULE: MONDAY-FRIDAY 10AM-6PM

Child & Family Services carefully considers a wide range of factors when determining compensation including, but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may include a bonus or other incentives. Therefore, final offer amounts may vary from the amount stated.

  • MA LEVEL GRADUATES ARE WELCOME TO APPLY NOW! Offers can be made pending verification of MA degree*
  • SATURDAY-SUNDAY 1ST SHIFT + $2.50/HOUR
  • MONDAY-FRIDAY 2ND SHIFT + $1.50/HOUR
  • SATURDAY & SUNDAY 2ND SHIFT + $4.00/HOUR
  • SUNDAY-THURSDAY 3RD SHIFT + $5.00/HOUR
  • FRIDAY & SATURDAY 3RD SHIFT +7.50/HOUR

Job Responsibilities & Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Working alongside other MCI staff in the call center
  • Triaging calls for service throughout shift
  • Provide brief solution focused interventions and reassess current level of need with adults waiting for higher level of care treatment
  • Post crisis evaluation over the course of a six-day intervention period for adults deemed appropriate to return to the community
  • Provide brief solution focused interventions
  • Work collaboratively with family partners to provide resources/referrals, support, and psychoeducation to families
  • Attend community-based meetings in conjunction with adults, their families, and providers to assist with advocacy and addressing safety concerns
  • Complete collateral contacts with adults’ providers
  • For adults not involved with ICC, provide a bridge service of care coordination while a referral is being made
  • Assist with safety planning over the course of the six-day intervention period and outside the evaluation/intervention period

As Needed Responsibilities

  • Complete intake data form by telephone or in person either on site or at outreach locations
  • Confirm health care coverage
  • Conduct comprehensive mental health status exam for adults and adults utilizing an admissions/screening instrument which includes providing a diagnosis in accordance with the DSM IV and DSMV
  • Telephone screening and consultations
  • Understanding of different treatment modalities that can be applied to stabilize clients in their home and prevent hospitalization
  • Consult with clinic director/administrator on call and or consulting psychiatrist prior to disposition plan to include outpatient services, hospitalization or hospital diversion
  • Participate in regularly scheduled clinical supervision, staff meetings, staff development, and training curriculum

All 24-hour program staff are considered essential. Essential staff are defined as personnel who are expected to report to work as scheduled, regardless of holidays and/or during any emergency situation and/or agency closing (i.e. inclement weather) to ensure the ongoing operations of the program.

Due to the type of work and client needs, this position may need to work beyond a forty-hour work week.

Additionally, essential staff may be required to remain on shift or work an additional shift until relief staff are available.

For overnight positions, staff are required to stay awake for the entirety of their shift.

Travel Required

Must have a valid driver’s license and reliable transportation that meets CFS Driver Policy. Travel is required to provide services in different settings and to attend agency meetings, events, and trainings

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Posted 2026-02-06

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