Bilingual Administrative Assistant

Bilingual in Spanish? Join Action Inc. as a Bilingual Administrative Assistant in the Energy Department, where you'll support clients, keep operations running smoothly, and provide exceptional administrative and customer service while ensuring Spanish-speaking clients have access to resources.

Job Summary: The Bilingual Administrative Assistant will ensure complete access to available resources for Spanish-speaking clients. Under the supervision of the Administrative Manager, the Bilingual Administrative Assistant also facilitates the efficient operation of the Energy Department by performing a variety of clerical and administrative tasks, and by providing exceptional customer service to Action Inc.'s clients.

Hours: Full Time, 35 Hours/week, Monday - Friday, 8:30 AM to 4:30 PM, NON-EXEMPT

Benefits: Medical, Dental, Vision, Paid Time Off, Holidays, Life Insurance, AD&D, Long Term Disability, EAP, 403(b) with generous match after first year

Duties/Responsibilities:

• Customer intake & eligibility screening for Action Inc. and Statewide Energy Efficiency Services.

• Manage schedules and calendars.

• Process invoicing for vendor payments and National Grid production reporting.

• Provide customer support throughout the process of energy efficiency measures delivery.

• Maintain electronic client files to ensure confidentiality, accuracy, and completion.

• Prepare data collection for reports as requested by program managers and directors.

• Assist in tracking of program data through various local and cloud-based project management systems.

• Create Excel and Word documents that contain calculation formulas, mail merge, design, etc.

• Coordinate with network partners to process client referrals between the market rate and income eligible sectors.

• Respond to phone calls and emails, communicating respectfully and productively.

• Attend and participate in departmental, organization-wide, and other meetings.

• Act in the best interest of the organization, reflecting the values of teamwork, collaboration, and mutual respect.

• Other duties as assigned.

Required Skills/Abilities:

• Must be fluent in Spanish

• Proficiency in web-based project management systems, Microsoft suite, and Outlook preferred

• Excellent computer skills

• Effective customer service skills

• Excellent written and verbal communication skills

• Detail-oriented and strong organizational skills

• Ability to comply with pre-employment background check and drug screen

Education and Experience:

• Three years office/administrative experience

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer

• Must be able to lift, move and carry up to 15 pounds

Background, criminal and drug screening