Crew Controller

Job Purpose

To manage and control the published crew rosters of assigned Airline aiming for the achievement of On Time Performance on daily basis related to the scope of Crew Planning Control with full compliance to regulations and policies in place.

Key Result Responsibilities

1. Validates and reviews regularly the compliance to relevant policies and regulations of the published crew pairings and published crew rosters.
2. Coordinates with relevant departments ensuring that all flights to be operated are completely covered with qualified crew members and standard crew complement.
3. Creates, modifies and/or adjusts the crew pairings and crew rosters to cater to ad-hoc flights, flight re-routings, training activity revisions, absences and other disruptions affecting the published crew rosters with the goal of optimizing the crew utilization at the best and most applicable way.
4. Manages and coordinates with relevant sections/teams the adjustments required in the crew member’s line training rosters ensuring it remains on track with completion target; e. g. familiarization and check flights, annual line checks, line release checks, IOEs, recurrent trainings, etc..
5. Ensures that all adjustments in published crew rosters are relayed to the crew members ahead of time; e.g. crew member on home standby must be upgraded to open flight/s at least 13Hrs prior to flight’s ETD.
6. Prepares, validates and transmits necessary pre-departure documents and authority required information; e.g. crew APP/APIS, crew list
7. Participates in identifying improvements/adjustments required in the current processes or procedures, and in the productivity systems used by the Crew Control team; e.g. crew management system, communication tools, reporting tools
8. Prepares and transmits on time all required reports; e.g. submit to management the background for delayed flights relevant to Crew Planning and Control scope; absences to respective line managers, etc.
9. Maintains and updates the crew database records including crew qualification records as received from authorized sources.
10. Complies with necessary approved processes and procedures in order to attain the minimum agreed daily On Time Performance relevant to Crew Planning and Control scope
11. Communicates on time to all support teams the required assistance, e.g. crew transportation, crew documents processing & release monitoring, hotel accommodation, deadhead seat blocking & booking, and crew status in order to maintain seamless routine crew control execution
12. Reviews, validates and implements legal and compliant crew swaps.
13. Manages and handles crew roster changes in accordance with the Fatigue Risk Management System (FRMS) approved parameters
14. Participates and/or represents Crew Planning and Control during internal or external Audit activities.
15. Performs and delivers tasks and responsibilities as maybe assigned by the line manager.

Key Result Responsibilities - Continued

Qualifications (Academic, training, languages)

- Bachelor’s degree in Information Technology, Aviation related fields or equivalent is preferred.
- High School or diploma in a related field (aviation/transportation management) is acceptable if combined with related working experience.
- Basic knowledge in using crew management systems, productivity tools.
- Proficient in MS Office
- Very good written and verbal communication skills.
- Fluent in English Language.

Work Experience

• - 3+ year work experience in aviation industry; experience in crew control or similar task involving crew member transactions are desired.
  - Familiar with regulatory requirements like CAR-OPS 1; particularly FTL and Rest Periods
  - Demonstrates effective interpersonal skills; a team player capable of supporting teams.
  - Possesses good organizing, time, and change management skills.
  - Multi-task oriented with high attention to details.
  - Dependable, self-initiative, takes ownership, and displays energy and enthusiasm.
  - Capable of identifying irregularities and recommending solutions
  - Flexible, demonstrates quick response to frequently changing schedules and ad-hoc scenarios.
  - Ability to use technical expertise and interpersonal relations to support company’s objectives.
  - Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.