Cell Therapy Case Manager

Overview

The Cell Therapy Case Manager I coordinates complex end-to-end schedules for cellular therapy patients using defined schemas and checklists. Prepares patient communications and paperwork, including requisitions, consent packets, and lab testing reports. Supports patient insurance pre-authorization and clearance, case reviews, and clinical systems and documentation while adhering to defined SOPs and regulatory requirements.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Primary Duties and Responsibilities

• Utilize defined schemas and checklists to coordinate complex end-to-end scheduling for cellular therapy patients across exam/infusion clinics, apheresis, lab processing, OR, radiation, specialty pharmacy, social work, nutrition, fertility preservation, bed planning, and outpatient infusions with oversight from team lead(s) and supervisor.
• Prepare patient communications and documentation; complete requisitions and obtain provider signatures. Assemble Standard of Care consent packets aligned to each patient’s treatment plan. Run and transmit reports to support specialized laboratory testing.
• Assemble Standard of Care consent packets aligned to each patient’s treatment plan.
• Organize and submit documentation for insurance pre-authorization and clearance. Coordinate with financial counselors to secure approvals for treatment.
• Communicate schedules and changes promptly to patients/donors and all impacted teams. Participate in regular interdisciplinary case review meetings.
• Support multidisciplinary teams in building schedules and confirming resource availability across ancillary departments.
• Maintain accurate records and timely updates across clinical scheduling systems and databases. Adopt new systems as implemented.
• Adhere to program SOPs and regulatory standards. Complete required training and competency validations.
• Follow established on-site rotation. Triage urgent concerns and handle in-person needs (printing, patient guidance, document delivery) when on-site.
• Identify and escalate access, logistics, and administrative issues. Advocate for patients/caregivers and connect them with resources.
• Perform other related duties as required.

Knowledge, Skills and Abilities

• Knowledge of regulated clinical environments and ability to follow SOPs, checklists, and documentation standards.
• Empathetic communication with patients and caregivers experiencing challenging treatment journeys; ability to build trust and convey information with sensitivity.
• Ability to collaborate within interdisciplinary teams; clear, respectful verbal and written communication.
• Strong detail orientation and ability to maintain data accuracy across clinical and scheduling systems.
• Time management and task follow-through; ability to sustain focus on assigned cases to completion.
• Comfort working under strict guidelines and tightly controlled conditions.
• Resilience and adaptability to variable workload while maintaining continuity through effective handoffs
• Proficiency with Microsoft Office and basic EMR use; aptitude to learn service line–specific systems
• Commitment to inclusivity and cultural competence in patient/donor and team interactions

Minimum Job Qualifications

• High school diploma required. Bachelor’s Degree in Healthcare Administration, Health Sciences, or related field preferred.
• 2 years in a patient, healthcare administration, or clinical laboratory technician role in a complex healthcare environment.

License/Certification/Registration Required: None

Supervisory Responsibilities: No

Patient Contact: Yes, direct contact with adult and/or pediatric patients.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).