Senior Customer Success Manager

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About The Role

Grade Level (for internal use):

10

The Team

The Customer Success team is a dynamic global organization where the work evolves daily. The team develops and executes data-driven processes to deliver a world-class customer experience. Your focus may include client migrations, onboarding new users, or supporting global strategic accounts across the corporate segment.

Responsibilities And Impact

• Leadproactiveand innovative customer engagement initiatives in close collaboration withMarketing, Product,Account Management, and Sales teams.Cultivate strong relationships with power users and key stakeholders.
• Develop specialization in key industry verticals or customer segments. Stay attuned to client businessobjectivesand market trends toidentifytailored solutions.Deliver tailored training sessions (virtual/in-person) aligned to user roles and workflows.
• Continuously deepen understanding of Data & Research products and services, including new features and offerings.Act as a knowledge resource across the team by sharing best practices, campaign strategies, and leading special projects or initiatives.
• Drive user adoption and product usage growth through targeted campaigns, webinars, and one-on-one engagements. Maintain strong relationships across user personas.
• Analyze and evolve customer profiles within Salesforce, capturing key attributes such as departmental use, geographic presence, and businessobjectives.
• Partner with fellow CSMs to evaluate engagement across product areas and accounts,aligning onopportunities for coordinated outreach or specialization.
• Monitorproduct usage and develop account profiles includinggeographic/departmentalpresence, relationship history and business interests to support in the develop of renewal proposals and potentiallyidentifyupsell opportunities
• Capture and synthesize client feedback, ensuring enhancement requests are routed to theappropriate productstakeholders. Influence product roadmaps by surfacing customer insights and trends.
• Evolve the digital customer engagement strategy to scale impact across the userbase. Leverage webinars, digital channels, automation tools, and data insights to drive product adoption.
• Leverage CRM and engagement platforms (e.g., Salesforce,ChurnZero) to plan, track, andoptimizeclientinteractions and campaigns.

Compensation/Benefits Information:

(This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $70,817 to $90,732. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications.

In addition to base compensation, this role is eligible for a sales commission plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here ( .

What We're Looking For:?

Basic Required Qualifications

• Bachelor's degree
• Strong MS office (Word, Excel, PowerPoint) skills
• 3-5yearswork experience
• Positive, proactive attitude and ability to work well in teams
• Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner
• Proven record ofmaintainingstrong relationships with senior members of client organizations, addressing their needs, andmaintaininga high levelof client satisfaction
• Goal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environment
• Experiencein aconsultative salesor a client facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations

Additional Preferred Qualifications

• Bachelor's degree in Finance,Economicsor related field preferred
• 3-5yearswork experience in the financial services industry and/or in a sales/account management role
• Any knowledge ofCRM systems (such as Salesforce,ChurnZero,SalesLoft), data analytics (Power BI),or research platformswould beadvantageous

Right To Work Requirements

This role is limited to persons with indefinite right to work in the United States.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit .

What's In It For You?

Our Mission

Advancing Essential Intelligence.

Our People

We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our Benefits Include

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

For more information on benefits by country visit:

Global Hiring And Opportunity At S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [email protected] . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:? [email protected] ?and your request will be forwarded to the appropriate person.?

US Candidates Only: The EEO is the Law Poster ? describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -

20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)

Job ID: 323411

Posted On: 2025-12-06

Location: New York, New York, United States

If you have questions about this posting, please contact [email protected]