Executive director of financial services

Company Description:

Roxbury Community College (RCC) is a public institution of higher education offering associate degrees, certificate programs and lifelong learning opportunities to the Greater Boston community. The Department of Education recognized RCC as a Predominantly Black Institution (PBI) and as one of the top 100 community colleges in the country for student outcomes through the Postsecondary Success Recognition Program, making it the only community college in Massachusetts with these designations.

RCC offers 24 associate degree programs, 6 credit-based certificate programs, 13 non-credit professional certification programs, 30+ lifelong learning and fitness classes, and customized incumbent worker training programs. The college hosts hundreds of civic and community events at the Reggie Lewis Track and Athletic Center each year. RCC is committed to providing all learners with the academic and non-academic support required for degree completion and long-term success.

Roxbury Community College is guided by our six core values of Accountability, Equity, Excellence, Honesty, Integrity, and Respect. RCC is also an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act requires all institutes of higher education to disclose campus policy statements and crime statistics. Our annual report is available at Clery Report.

Job Description:

Title: Executive Director of Student Financial Services

Unit: NUP Non-Unit Professional

Department: Finance

Reports To: Chief Financial Officer

Date: Fall 2025

The Executive Director of Student Financial Services at Roxbury Community College is responsible for the overall management and administration of all students' financial services as well as the operation of the Financial Aid and Student Accounts Offices. This vital leadership role is central to refining processes, ensuring stringent regulatory compliance, and delivering outstanding customer service. The role is crucial for enhancing technological utilization, actively participating in system upgrades and integrating new technologies that support the college's mission. The position significantly contributes to strategic planning efforts aiming to elevate operational efficiencies across financial services. In collaboration with the CFO, the ED is responsible for the development, oversight, and implementation of financial aid strategies, policies, and awarding practices to ensure efficient and strategic disbursement. Additionally, the ED will demonstrate clear commitment to providing excellent customer service, reinforcing the college commitment to student-centered experience.

Key Responsibilities:

• Administer a student financial services program that offers personal and quality service to all students and their parents.
• Coordinate efforts with the Business Office, Registrar, Information Technology, Institutional Research, Admissions, and other offices on campus.
• Serve as the Chief Compliance Officer for Title IV federal aid regulations; and primary DPA for the institution.
• Develop policies and procedures, in compliance with federal and/or state laws and regulations, regarding financial aid and cash management/Bursar functions as needed.
• Monitor and assess financial aid programs, including scholarships, grants, and loans, to enhance effectiveness and accessibility.
• Drive the development of creative funding models for the use of scholarship funds alongside other sources of financial support.
• Provide guidance and oversight to ensure the integrity and regulatory compliance of all federal and state financial aid programs.
• Ensure institutional, state, and federal reports and audits are completed in a timely and consistent manner.
• Enhance and maintain services and opportunities within Student Employment that maximize aid and student engagement.
• Coordinate with IT services regarding system upgrades and/or implementations and represent the university in the selection of new products/vendors pertaining to student aid.
• Represent the university in system-wide and state conversations related to student financial needs, and educational affordability.
• Collaborate with campus leaders to improve student services within the solution center and introduce greater efficiency across all areas of responsibility.
• Present at New Student Orientation events, this may be in person, virtually, or recording of a slide deck.
• Ensure veteran and military affiliated students receive timely support, resources, and educational benefits.

Requirements:

• Master's degree in Business Administration, Finance, Higher Education Administration, or a related field.
• Minimum of eight years of experience in management within student financial services in a higher education setting, focusing on process improvement, compliance, and customer service.
• Proven leadership abilities with experience in managing and developing teams.

Preferred Qualifications:

• Advanced knowledge of financial systems and software commonly used in higher education, such as Jenzabar.
• Experience leading technological upgrades and enhancements.

Personal Characteristics:

• Strong problem-solving skills and attention to detail.
• Excellent communication skills, capable of effectively managing relationships and communicating across various levels of the organization.

Additional Information:

Compensation:

Employees of Roxbury Community College are considered employees of the Commonwealth of Massachusetts and receive benefits that include:

• High quality and affordable health insurance through the Commonwealth's Group Insurance Commission (GIC)
• Reasonable Dental and Vision Plans
• Flexible Medical Spending Account and Dependent Care Assistance Account
• Low cost basic and optional life insurance
• Retirement Savings: State Employees' Pension or Optional Retirement Program (ORP) and Deferred Compensation 457(b) plan or 403(b).
• 12 paid holidays per year and competitive Sick, Vacation, and Personal Time
• Tuition Benefit for employees and dependents at state colleges and universities
• Short-Term Disability and Extended Illness program participation options
• Professional Development and Continuing Education opportunities
• Qualified Employer for Public Service Student Loan Forgiveness Program
• Cell Phone Bill Discounts with Verizon and T-Mobile Cell Phone Carriers
• Access to the Commonwealth's Mass4You, employee assistance program
• Free employee parking on the Roxbury Campus
• Public Transportation is available to the College via the MBTA Orange Line Roxbury Crossing Station & connecting bus stops, an eight-minute walk to the campus.

Location: Roxbury Community College, 1234 Columbus Ave, Boston, MA 02120

Unit Status: NUP Non-Unit Professional

Hours: 37.5 hours per week.

Expected Start Date: May 2025

Application Instructions:

All applicants must apply online by submitting:

• Cover Letter
• Resume
• (3) Professional References

Successful applicants will be required to complete a Criminal Offender Record Information (CORI/SORI) request.

After completing all the steps above, please go back into the newly created account and double check that your resume and cover letter uploaded as you intended.

Roxbury Community College understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact Pat Noel, ADA Coordinator, at 857-701-1290 or [email protected] .

ADA Compliance:

The Massachusetts Board of Higher Education - Roxbury Community College is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, The Massachusetts Board of Higher Education - Roxbury Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Roxbury Community College only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you do not have access to a computer, please contact Human Resources at [email protected] .