Desktop Support Specialist

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community!

Interested in this position? Apply online and create a personal candidate account!

Current Employees of NeighborHealth - Please use our internal careers ( portal to apply for positions.

To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page ( .

Time Type:

Full time

Department:

All Locations:

Position Summary:

Will troubleshoot, install, and maintain computer hardware and software systems. Will work with IT Help Desk to provide 2nd Level support on computer hardware or software issues. Responsible for organizing and maintaining computer and printer stockrooms. Will also be responsible for administration of certain systems (RSA, Active Directory, PrinterLogic). Great customer service skills are a must for both phone and face to face customer interactions.

Monday - Friday 8:00am - 5:00pm

Job Description

Essential Duties and Responsibilities:

• Configure, install and troubleshoot computer and printer hardware.

• Respond to, assess and remediate computer or software support issues. Install a wide range of applications on various desktop operating systems.

• Set up computer hardware and IT equipment.

• Monitor printer status and replace printer consumables or parts as needed.

• Implement software/patch deployments on clients.

• troubleshoot remote access issues (RSA, Citrix, VPN).

• Able to support a variety of AV technologies and give direct support for internal and external parties.

• Support ticketing system: Answer phone support calls, logging calls into the support ticketing system. Monitor assigned queues ensuring quick response to end user issues.

• End user training in the use of certain applications and technology use.

Qualifications and Requirements:

• HS Diploma/GED required.

• Associate Degree or Certification in Computer Science preferred.

• 2 - 3 years' experience in computer operations.

• Exceptional customer service skills.

• Demonstrated computer literacy and a willingness to learn new applications.

• Knowledge of PC hardware and Windows operating systems.

• A good working knowledge of Microsoft Office (2010, 2013 and 2016).

• Good basic understanding of networking technologies (TCPIP, DHCP, DNS).

• Familiar with using a support ticketing system.

• Personal vehicle desired for visiting our various sites.

Pay:

• Hourly Rate: $28.75 up to $43.00 based on experience.

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [email protected] or call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or "apps." Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

There's a reason NeighborHealth (formerly East Boston Neighborhood Health Center) is ranked as one of the "Top Places to Work" by The Boston Globe. It's because we're committed to maintaining a supportive and welcoming environment - for both our employees and our patients - that reflects our mission and culture. We are proud to offer benefits that support you inside and outside of work.

We strive to offer a variety of schedules, a diverse and inclusive workforce, and a patient-driven purpose that supports our local community. Additionally, we utilize our Education & Training Institute as a resource for our large employee workforce who seek to broaden their skill base and advance their careers. We hope you consider joining our team!

• Medical & Dental Coverage

• Life and Disability Insurance

• Privileges at Boston Medical Center for Providers

• 401(K) Retirement Plan

• Educational Assistance

• Flexible Spending & Transportation Accounts

• Paid Holidays, Vacations, Sick and Personal Time

• A Generous Staff Development Benefit

• Excellent Malpractice Coverage

• A Designated Medical Staff Office for Physician Support

• Free Parking

• And Much More...