Customer Billing SME / Designer
Kforce has a client that is seeking a Customer Billing SME/Designer in Syracuse, NY. Roles and Responsibilities:
- Expert Knowledge: Provide specialized insights in CSS (Customer/1), service order and Billing
- Application Development: Design, code, test, and debug mainframe applications using COBOL, JCL, DB2 and CICS
- Project Collaboration: Work closely with business analysts, business team and project managers to understand requirements and implement solutions
- Data Security & Compliance: Ensure adherence to financial regulations and data security policies
- Documentation: Assist with project documentation and training materials
- Liaison: Coordinate with support teams to ensure timely issue resolution
- Knowledge Maintenance: Developing and maintaining an understanding of customer-specific business environments and service level agreements
- Problem Resolution: Identifying and resolving customer problems using defined procedures and documenting troubleshooting efforts
- To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
- Relevant education and/or training will be considered a plus
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