VP of Product Management
- Implementation & Delivery Leadership
- Oversee and manage the implementation lifecycle of products and features: planning, requirements, development, testing, rollout, adoption, and post‑launch stabilization.
- Establish and own end‑to‑end processes, standards, and best practices for implementation (e.g. release schedules, deployment checklists, quality assurance, rollout plans).
- Work with Product Managers, Project / Program Managers, Engineering, Operations, Customer Success, and Support to ensure alignment and timely execution.
- Cross‑Functional Coordination
- Ensure all functions (engineering, operations, QA, support, customer success, billing, legal/compliance) are coordinated during implementation.
- Mitigate risks, resolve blockers, and manage interdependencies across departments.
- Lead change management: ensure that teams affected by a new product / feature are prepared (training, documentation, process adjustments).
- Operational Excellence & Scaling
- Develop scalable processes, tools and frameworks to support growth in product volume (more features, more customers, more geographies) without sacrificing quality or speed.
- Define and monitor implementation KPIs (on‑time delivery, defect rate, adoption rate, customer satisfaction, support escalations, etc).
- Continuous process improvement: iterate on implementation workflows, feedback loops, retrospectives, lessons learned.
- Team Leadership & Development
- Build and manage a high‑performing implementation team (e.g. Director / Senior Managers of Implementation / Deployment / Product Operations).
- Mentor and grow leaders; ensure role clarity, training, performance metrics.
- Resource planning: balancing staffing, budgets, external vendors or partners if needed.
- Product Strategy Liaison
- While this role is execution‑focused, partner closely with Product Strategy to ensure implementation plans are feasible, aligned with roadmap commitments, resourced properly.
- Assist in planning product releases in a way that accommodates implementation constraints, market readiness, and customer needs.
- Risk Management & Quality Assurance
- Anticipate and identify risks (technical, operational, regulatory, customer). Bring in mitigation plans early.
- Ensure adequate QA/testing, rollback plans, release validation before full rollouts.
- Ensure compliance with any regulatory or contractual obligations (especially for government or large enterprise customers).
- Bachelor's degree (Engineering, Computer Science, Business, or related); advanced degree (MBA or technical master’s) preferred.
- 10+ years in product management / product implementation leadership roles, especially in telecom, or technology services.
- Proven track record of leading and delivering large, complex product feature rollouts, deployments, or implementations.
- Deep understanding of operational processes, deployment workflows, post‑launch support, and scaling.
- Strong people leadership experience: managing mid‑senior managers, cross‑functional teams.
- Excellent communication, negotiation and stakeholder management skills; ability to work with clients, internal executives, technical and non‑technical teams.
- Strong analytical skills: ability to use data to drive decisions around implementation performance, defect rates, adoption, etc.
- Experience in compliance, contracts, procurement
- Familiarity with telecom protocols/products (voice, data, SD‑WAN, UCaaS, wireless) or managed services.
- Experience with deployment tools, automation, observability and monitoring of releases.
- Experience managing geographic rollouts, multi‑site deployments.
- Track record with customer adoption, change management / enablement, training programs.
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