Technical Support Specialist

I.T. takes a team. ®

[email protected]

205 Newbury Street

Suite 202

Framingham, MA 01701

617.600.4605

OunceIT and the water drop logo are trademarks of OunceIT, LLC

Tier 1 Technical Support Specialist

March 2026

About Us

OunceIT is rapidly expanding and we need to add three Tier 1 help desk positions to our bench of experienced and talented technicians. We offer fair compensation, benefits, an amazing work culture that believes in providing deliberately developmental career opportunities for high potential talent.

If you are a rockstar or could become a rockstar you will grow with OunceIT.

OunceIT employees put people and relationships before tech tools — we’re people people. Our clients are primarily k-12 independent schools in the greater Boston, Worcester and North Shore areas, but also include small to medium size businesses as well as home clients who recognize the value in our versatile team approach: While each of our staff have specialized skills and training, each team member learns to be a technological generalist, able to meet the needs of a wide variety of clients. We offer and continue to nurture a healthy culture and we walk the talk of our stated values of: Partnership, Trust, Accountability, Bravery, Integrity, and Delight.

We believe that I.T. takes a team.®

About the Position

Summary

You will be supporting people and technology in a variety of independent schools in the metro Boston area. Our clients rely on Macs, Windows, handhelds, networks, cloud services, and servers. You will be trained and exposed to a wide variety of existing and emerging technologies including Cyber and AI. Although our office is in Framingham and moving soon to a larger location in Natick, you will not be tied to a desk. We offer variety, challenges and increased people, process and technology learning to develop your career. Once you have completed your onboarding training period you will be assigned to a championship team of onsite technicians who support a portfolio of schools and non-profits. You will LOVE your teammates and enjoy growing and learning together.

Technical Skills

• 1-3 years years of relevant experience (time in an academic setting and/or MSP a plus)
• Ability and willingness to support endpoints and infrastructure regardless of the OS (Windows v. macOS), hardware (Dell v. HP), hypervisor (VMware v. Hyper-V), etc.
• Implementation and administration of commonly used SaaS solutions (O365, Gsuite, AWS/Azure, etc.)
• Experience implementing and supporting network hardware (wireless networks, switches, routers, firewalls) and related services from the edge to the ISP.
• Competence with concepts such as TCP/IP, DNS, DHCP, VLANs, VPN, iSCSI, RAID, etc.
• Installation, configuration, and administration of current Microsoft Windows Server environments including: Active Directory, Exchange, file services, print services, group policy, etc. SQL experience is a plus, but not required.
• Installation, configuration, and administration of current virtualization platforms (ideally VMware) and understanding of related best practices (backups, HA, DR, etc.)
• Ability and willingness to troubleshoot complex server and workstation issues

Soft Skills

• Ability and desire to learn- you have a solid understanding of Tier 1 technological concepts and are open-minded and curious to learn more.
• Strong customer service skills, both in person and in remote settings. You enjoy serving customers ensuring their needs are met.
• Ability to balance working autonomously and working as a member of a team
• Positive attitude and approach to technical issues and challenges, as well as client interactions
• Willingness to be a technical resource for other members of the team and ability to convert those instances of collaboration into teachable moments
• Willingness to alternate between the fun complex projects, and the routine helpdesk tasks such as virus removal, print/save issues, migrations, etc.
• Continued desire to further develop technical and non-technical skills including people, process management and leadership.

Other

• Compensation for the position is commensurate with experience
• Benefits include generous paid time off, excellent health insurance, retirement matching, and other perks
• Access to a car is a necessity
• We cannot pay for relocation costs

How to Apply

If this sounds like the job for you, tell us why we should hire you and a little about your own experience and skills.