AV Support Technician

Job Description

Job Description

Job Title: AV Support Technician

Location: Waltham, MA
Duration: Long-term Contract (12 Months)
Experience: 6-8 Years
Employment Type: Contract

Job Summary

We are seeking an experienced AV Support Technician to join our Audio Visual (AV) Support team. The ideal candidate will have hands-on experience supporting AV conference rooms, live events, and video conferencing systems, along with strong troubleshooting and customer service skills.

⭐ Key Highlights (Indeed-Friendly)

• 6-8 years of AV / Event Support experience required
• Strong knowledge of AV devices (ClickShare, Polycom, VTC systems)
• Conference room & live event support
• Hands-on hardware support: rack, stack, cabling
• Excellent communication & customer-facing skills
• Long-term opportunity with stable engagement

Key Responsibilities

Audio Visual & Technical Support

• Set up, operate, maintain, and repair AV equipment including projectors, microphones, cameras, displays, and video conferencing systems
• Provide Level 1 troubleshooting for conference room AV devices (ClickShare, Polycom, phones, etc.)
• Perform hands-and-eyes support including racking, stacking, patching, and cabling
• Support live webcasts, large meetings, and events
• Perform routine maintenance such as restarting devices, replacing projector bulbs, and worn-out cables
• Keep AV cabinets, VC units, and equipment areas clean and organized

Operations & Inventory Management

• Manage AV hardware inventory , cables, and accessories to avoid shortages
• Track incidents and service requests; ensure timely resolution and updates
• Coordinate OEM warranty replacements for faulty equipment
• Maintain adequate spare parts inventory
• Convert incidents to work orders (WOs) and assign them promptly
• Update equipment status and inventory records in Remedy

Documentation & Training

• Create and maintain AV end-user documentation
• Develop training manuals and instructional guides
• Provide quick user training on AV technologies such as VC systems, Trios, and 360&degree; cameras
• Assist with software upgrades and testing in coordination with AV teams

Health & Safety Responsibilities

• Follow all company and client safety policies
• Use required PPE and safety equipment
• Report unsafe conditions, incidents, or near misses immediately
• Operate tools and equipment safely and responsibly
• Maintain a harassment-free and safe workplace
• Comply with OHS Act, regulations, and safety standards

Required Skills & Qualifications

• 6 years of hands-on AV support experience
• Strong understanding of conference room technologies
• Experience with live event and webcast support
• Excellent communication, customer service, and problem-solving skills
• Ability to work independently and prioritize tasks effectively
• Willingness to work onsite and support events as needed

Preferred Skills

• Experience working in corporate environments
• Familiarity with ITSM tools (Remedy preferred)
• Prior exposure to SWAT / incident response teams