Patient Support Services - Systems Technical Writer
- Collaborate with Patient Support Service and Digital teams to optimize and maintain user guides, work instructions, and other needed documentation.
- Use writing expertise and extraordinary attention to detail to evaluate, uphold, implement, and evangelize content standards that reflect Sanofi’s Patient Support Services mission across therapeutic areas.
- Assist in building work instructions that couple standard operating process with system utilization best practices.
- Create, maintain, and edit content for a global and technically diverse audience.
- Review technical documentation outlined during software development cycle to ensure work instructions align with system functionality and software enhancements.
- Introduce and maintain version control of all technical documentation.
- Triage user feedback and take action to prioritize feedback.
- Update and maintain knowledge articles and help in Salesforce Health Cloud.
- Create an organizational system for employees to follow to ensure all documents are easily accessible.
- Maintain a database of the documents to track the different versions of reports/documents that are created.
- Implement a review cycle for all documentation.
- Bachelor’s degree in Communications, English, or related field or have 5+ years equivalent industry experience.
- 5+ years of experience working in pharmaceutical or healthcare setting
- 5+ years of delivering content publication plans or managing multiple projects.
- Salesforce Health Cloud experience, certification a plus.
- Excellent verbal and written communication skills
- Outstanding organizational skills
- Ability to multi-task and simultaneously advance multiple projects to meet deadlines
- Experience working with technical developers, business operations leads, and end users.
- Experience working with patient support services teams
- Atlassian tool proficiency (Confluence, Jira)
- Proven ability to lead and influence teams without direct authority.
- Highly self-directed; proactively and independently work issues and manage projects with minimal direction.
- Proven ability to communicate and present effectively to senior leaders, cross-functional and cross-organizational teams in a matrix environment.
- Bring the miracles of science to life alongside a supportive, future-focused team.
- Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
- Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
- Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
#LI-GZ #vhd All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.
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