Director, Account Management

Job Description

Job Description

At Allen & Gerritsen (A&G), we exist to help brands be Unignorable and we're looking for an Account Director who knows how to make that happen at scale. In this role, you're not just managing client relationships, you're architecting them. You think in portfolios, not projects. You see around corners, build trust at every level, and lead teams that are genuinely excited to do their best work. Your clients don't just rely on you - they can't imagine working without you.

Main Responsibilities:

• Own the room and the relationship. You're the senior client partner, deeply embedded in their business, trusted at the leadership level, and always two steps ahead of what they need next.
• Go wide and deep on the business. You understand the client's category, their competitive landscape, their internal pressures, and what keeps their CMO up at night, and you bring that intelligence into every brief, conversation, and recommendation.
• Lead multi-disciplinary teams with clarity and confidence. You bring together creative, strategy, media, analytics, and production, setting a clear vision, keeping work on track, and creating the conditions for bold ideas to survive and thrive.
• Be the escalation point and the calm in the storm. When challenges arise, you navigate them with composure, sound judgment, and a solutions-first mindset.
• Drive organic growth. You identify opportunities to expand the scope of work, make a compelling case for new capabilities, and build the kind of client confidence that leads to bigger mandates.
• Partner with finance and leadership on the business of the business, revenue forecasting, contract negotiations, staffing models, and profitability. You understand that great work and smart business aren't mutually exclusive.
• Mentor and develop the account team around you. You invest in people and help them grow into stronger client leaders and stronger humans.
• Be a cultural anchor at A&G. You show up, contribute, and help shape what it means to work here.

What You Bring:

• Relevant experience in a related field (marketing, communications, business, strategy)
• 7–10+ years of experience in a client service role, with at least 2–3 years at a senior level
• A track record of leading complex, integrated accounts and growing client relationships over time
• Demonstrated ability to manage and develop high-performing teams
• Deep knowledge of agency disciplines: account leadership, strategy, creative, media, analytics, and production
• High EQ, strong executive presence, and the ability to lead through influence as much as authority
• A bias toward action, a high bar for quality, and a genuine love for the work

Competencies:

• Craftsmanship: You take the quality of your work and contributions to your team very seriously. Honing your craft skills daily to elevate your game, our agency output, and our client experience.
• Creativity: You are a problem solver to the core. Always looking for new approaches to strengthen your work, ideas, and our teams at large - pushing against the conventional to spark action.
• Curiosity: You are proactive and have an insatiable desire to learn about the ever-changing landscape through the lens of your audiences, your client, and your craft to make your contributions and the work stronger.
• Culture: You are a present and positive member of our A&G community, demonstrating our values and fostering an energizing and inclusive environment that transcends our walls.

Why A&G?

• Join a vibrant team that values creativity, innovation, and making a positive impact.
• Work with a diverse range of clients across industries such as Travel, Tourism, Healthcare, Financial Services, Restaurants, Retail, Food & Beverage, Higher Education, Economic Development, and Clean Energy/Sustainability.
• Be part of a culture that encourages continuous learning, professional growth, and having fun while doing great work.
• Collaborate with a team driven by insights, imagination, and tireless collaboration to create inventive brand experiences that evoke emotion, spur action, and create impact.
• Help brands and people transform into the best version of themselves so they can live their purpose each day and have a positive impact on the world.

If you're ready to take your career to the next level and contribute to transforming brands, businesses, and communities, we'd love to hear from you. Apply today and let's create something amazing together.

A&G is a fiercely independent agency in the cities where independence was born, Boston & Philadelphia. Innovation & culture drive its success.

A&G is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer.