Salesforce Senior Project / Program Manager

About the Senior Project / Program Manager role

Verndale is seeking a seasoned Senior Project / Program Manager to lead a high profile Salesforce implementations as part of our growing Salesforce Practice. This is a hybrid strategic and delivery-focused role, responsible for overseeing multiple concurrent workstreams spanning Sales Cloud, Service Cloud, Agent Cloud, Marketing Cloud, and Data Cloud . You will partner with our cross-functional consulting and engineering teams to ensure seamless delivery across both discovery and execution phases.
This role requires deep Salesforce program experience, an understanding of key business drivers and strong delivery leadership skills. You’ll own integrated planning, manage evolving priorities, ensure client satisfaction, and support solution adoption across complex stakeholder landscapes.

Responsibilities

• Lead and manage a multi-phase Salesforce program from planning through go-live and optimization, balancing discovery, implementation, and enablement simultaneously.
• Serve as the strategic and delivery point-of-contact across Verndale teams, client stakeholders, vendors, and Salesforce partners.
• Drive program governance through comprehensive project plans, risk management, change control, and stakeholder communications.
• Collaborate with Solution Consultants, Architects, and Engineers to define and deliver scalable solutions aligned with business goals and platform best practices.
• Ensure timely execution of program deliverables across multiple clouds, with accountability for budget, resourcing, and KPIs.
• Monitor and manage workstream interdependencies across Sales, Service, Agent, Marketing, and Data Cloud implementations.
• Support and facilitate data governance, integration design, and change adoption across the client enterprise.
• Champion PMO excellence, continuously refining workflows, documentation standards, and client communication strategies.
• Drive user adoption through coordination of training, support plans, and strategic communications during and after go-live.

• Lead retrospectives and track program performance to fuel continuous improvement post-launch.

Qualifications

• 7–10+ years of program or senior-level project management experience in digital transformation or CRM-focused environments.
• 3+ years specifically managing Salesforce-related programs, ideally with experience across at least three Salesforce clouds .
• Deep understanding of Salesforce architecture, delivery lifecycles, and platform best practices.
• Strong stakeholder management experience in both business and technical contexts.
• Demonstrated success managing large-scale, cross-functional delivery teams in a matrixed organization.
• Familiarity with data integrity, governance, and Salesforce platform integrations.
• Experience delivering within Agile or hybrid Agile/Waterfall frameworks.
• Outstanding communication, conflict resolution, and organizational skills.

Preferred Skills & Certifications

• Salesforce certifications (e.g., Administrator, Advanced Admin, Platform App Builder, Sales Cloud Consultant)
• PMP, CSM, SAFe, or other relevant delivery certifications
• Experience with tools such as Jira, Confluence, Microsoft Project, Power BI, or Smartsheet
• Prior experience in consulting or agency environments highly desirable

What Success Looks Like

• You deliver on time, on budget, and with the confidence of both your clients and your team.
• The program is structured and well-governed, but agile enough to respond to change.
• You earn credibility as a trusted advisor across business and technical teams.
• You help elevate Verndale’s reputation for delivery excellence in the Salesforce ecosystem.

Ten Great Reasons to Work at Verndale

1. We are a rapidly growing company that is just as entrepreneurial today as when we were founded in 1998.
2. We are relentlessly curious and enthusiastically solve our clients’ complex business problems through technology, data, and design.
3. We foster a culture that enables every person in the organization to do the best work of their career.
4. We offer regular training and professional development to move careers forward.
5. Client and employee satisfaction are our two most important business metrics.
6. We celebrate and champion diversity, equity, and inclusion.
7. We offer generous paid company holidays, vacation, and paid sick time to every employee starting on day one.
8. We provide top-of-the-line benefits including health, dental, vision, 401K, LTD, STD, Life Insurance, EAP, HRA and more.
9. We support a healthy work/life balance.
10. We are fully remote enabled and embrace the evolving definition of the workplace.

About Verndale

Verndale is a digital experience agency dedicated to driving growth by helping businesses create meaningful human connections in an increasingly digital world. With offices in Boston, Montreal, Los Angeles, Quito, and hubs across the Americas, we partner with marketing and technology leaders to deliver personalized web, mobile, and ecommerce solutions that elevate customer experiences.
At Verndale, we thrive on collaboration and innovation, offering a full range of services that span strategy, design, development, personalization, SEO, analytics, and digital advertising. We celebrate diversity and inclusion, striving to create a climate of respect essential for both individual and company success.
If you're ready to be part of a passionate team dedicated to making an impact and driving growth, we invite you to explore a career at Verndale.

Compensation & Benefits

$135,000 - $155,000 USD
In accordance with applicable law, the above salary range provided is Verndale's reasonable estimate of the salary for this role. The actual amount may vary, based on non-discriminatory factors such as location, experience, knowledge, skills and abilities. In addition to salary, Verndale also offers a competitive benefits package.
Verndale is proud of the fun, diverse, and respectful company environment we enjoy on a daily basis. Competitive compensation and comprehensive coverage for medical, dental, life, disability and a 401(k) savings plan are offered to all full-time employees. Ample company paid holidays and personal time off make having a work-life balance possible. For some roles, remote work is a definite possibility; we believe in hiring the best and keeping our own happy and motivated.
Verndale is an Equal Opportunity Employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.