Business Operations Director
- Lead a team of associates responsible for providing exceptional service to field partners.
- Participate actively as a member of the leadership team to achieve department specific goals and drive organizational performance. Demonstrate agility and resilience in a complex, evolving environment.
- Lead individual development of team members by identifying opportunities for growth and creating a culture that inspires and motivates the team.
- Evaluate business processes, identify areas for improvement, and support the development/implementation of strategic initiatives in partnership with peers and key business partners.
- Leverage data to understand team performance and adherence to KPI’s, and influence changes to processes, to improve advisor, customer, and associate experiences.
- Collaborate with MM India leadership and encourage teams to establish ongoing communications with MM India business partners to provide constructive feedback, ensure alignment of advisor experience, and high standard of quality.
- Work collaboratively with New Business, Third Party Distribution and New Markets, and Third party administrator staff to achieve goals that improve the advisor experience, gain operational efficiencies, and reduce unit cost.
- High School Diploma
- 3+ years experience in insurance operations
- 1+ years of operational experience of people management
- 2+ years experience with Annuity products
- Operational experience in a leadership role
- College Degree or equivalent work experience
- Dynamic and proactive; flexible, resilient and comfortable with ambiguity. Adapts quickly to changing business priorities; is open to new ideas and continuous learning.
- Strong written and verbal communication skills; adapts communication to meet the needs of the audience.
- Regular meetings with the new business leadership team
- Focused one-on-one meetings with your manager
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
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