Business Operations Director

MassMutual
Springfield, MA
Must accommodate our HYBRID work model (3 days a week in our Springfield office)

The Opportunity

As a Director in Annuity New Business, you will be a critical member of the Annuity New Business leadership team, tasked with supporting field partners on new business applications. This role will work closely with other service leaders, third party administrators and a variety of field partners, to ensure we deliver a high quality service experience.

The Team

This position is responsible for leading the Annuity Transfer of Assets team and the MMSD Review team which are comprised of customer service specialists and case managers. The Annuity Transfer of Assets team is responsible for following up on Annuity transfer business, keeping our field partners engaged, and ensuring contracts get funded. Additionally, the team works closely with our business partners in MM India, who share responsibilities of this function. The MMSD Review team is responsible for reviewing MMSD Fixed Annuity applications for in good order, approval of Reg 60 transactions, communicating with advisors, and partnering with MMSD business partners.

The Impact

  • Lead a team of associates responsible for providing exceptional service to field partners.
  • Participate actively as a member of the leadership team to achieve department specific goals and drive organizational performance. Demonstrate agility and resilience in a complex, evolving environment.
  • Lead individual development of team members by identifying opportunities for growth and creating a culture that inspires and motivates the team.
  • Evaluate business processes, identify areas for improvement, and support the development/implementation of strategic initiatives in partnership with peers and key business partners.
  • Leverage data to understand team performance and adherence to KPI’s, and influence changes to processes, to improve advisor, customer, and associate experiences.
  • Collaborate with MM India leadership and encourage teams to establish ongoing communications with MM India business partners to provide constructive feedback, ensure alignment of advisor experience, and high standard of quality.
  • Work collaboratively with New Business, Third Party Distribution and New Markets, and Third party administrator staff to achieve goals that improve the advisor experience, gain operational efficiencies, and reduce unit cost.

Minimum Qualifications

  • High School Diploma
  • 3+ years experience in insurance operations
  • 1+ years of operational experience of people management

Preferred Qualifications

  • 2+ years experience with Annuity products
  • Operational experience in a leadership role
  • College Degree or equivalent work experience
  • Dynamic and proactive; flexible, resilient and comfortable with ambiguity. Adapts quickly to changing business priorities; is open to new ideas and continuous learning.
  • Strong written and verbal communication skills; adapts communication to meet the needs of the audience.

What to Expect as Part of MassMutual and the Team

  • Regular meetings with the new business leadership team
  • Focused one-on-one meetings with your manager
  • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
  • Access to learning content on Degreed and other informational platforms

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

Posted 2025-07-24

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