Cloud Operations Engineer

Job Description

Job Description

Elite Technology is a leading, independent technology company that helps law firms drive profitability through improved operational effectiveness, increased efficiency, and greater visibility across their business. Our cutting-edge digital financial management and business operations solutions drive success for firms around the globe by improving finance and accounting operations, including billing, invoicing, payments, and financial reporting. By bringing together data, insights, and tools, we enable law firm leaders to make informed business decisions to build and manage their businesses more effectively and efficiently.

Job Description:

Our Cloud Operations Engineer will play a key role in infrastructure and operational support, ensuring the reliability, performance, and scalability of our cloud-based systems. This remote position is ideal for a hands-on, detail-oriented engineer who thrives in collaborative environments and enjoys automating and optimizing cloud operations. The role involves monitoring services, responding to incidents, and continuously improving our cloud infrastructure.

What You'll Do:

• Monitor cloud systems and services using Datadog, SolarWinds DPA, and Azure Monitor
• Triage and respond to alerts and incidents, performing initial troubleshooting
• Escalate complex issues to senior engineers or development teams with clear documentation
• Participate in post-incident reviews and support root cause analysis
• Maintain and improve incident response playbooks and runbooks
• Write and maintain lightweight scripts to automate operational tasks
• Assist in provisioning and de-provisioning cloud resources in Azure
• Perform routine cloud management tasks such as instance resizing and storage configuration
• Ensure resource tagging, cost optimization, and general cloud hygiene
• Collaborate with DevOps, Security, and Engineering teams to support deployments and operational reliability
• Perform other duties as assigned to support the overall goals and objectives of the department/company

What You'll Need:

• Bachelor's degree in Computer Science, Information Systems, or related field; or equivalent experience
• 2+ years of experience supporting SaaS applications in cloud environments (Azure preferred)
• Experience scripting in Python, Bash, or PowerShell
• Familiarity with infrastructure as code tools such as Terraform and ARM templates
• Experience with observability tools like Datadog and SolarWinds
• Understanding of CI/CD pipelines and release automation
• Strong communication and collaboration skills, particularly in remote environments
• Ability to participate in a rotating 24/7 on-call schedule
• Detail-oriented mindset with a proactive approach to solving problems
• Ability to manage multiple priorities in a dynamic, fast-paced environment

Benefits:

• Competitive Compensation Package ($90,000 - $113,000 base salary + variable component)
• Comprehensive Healthcare Coverage (Health, Dental, Vision)
• Retirement Savings Plan with an Employer Contribution
• Professional Development Opportunities
• Time Off
• Wellness Initiatives
• Employee Assistance Program
• Generous Global Parental Leave
• Calm, free premium subscription
• Employee Discount Program

Please note that we do not offer sponsorship for this position.

Additional Information

At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter.

In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.

Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma .

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

We are not accepting applications submitted through recruiting agencies.