Front desk receptionist
Summary
The Front Desk Receptionist is responsible for executing Bridge’s lobby services and serve as the designated liaison and first-person youth and guests engage when visiting and contacting Bridge. The ideal candidate will have a proven history of relevant experience including superior customer service, and strong interpersonal and communication skills. Additionally, they must be highly dependable and committed to their schedule as assigned. Maintaining an excellent attendance record is essential to this role. The Receptionist will also be a knowledgeable provider of accurate program and service information and direct guests (and callers) to appropriate departments as needed. The Receptionist will maintain a clean and organized lobby area that fosters a welcoming environment as the gateway to Bridge services. Essential Job Functions- Maintain professional demeanor and etiquette.
- Welcome all guests and visitors.
- Excellent interpersonal and communication skills
- Answer and direct all incoming calls.
- Maintain accurate logs of client visits and program destinations.
- Complete counseling visitor logs
- Compile daily statistics for services.
- Accept and sign for all deliveries and packages.
- Provide administrative support as assigned.
- Distribute external and internal employee mail as needed.
- Maintain, clean, and organize front desk/reception area.
- Participate in supervision, team, and staff meetings as scheduled.
- Resolute and committed to meeting time and attendance expectations.
- Must be proficient in basic office software and technology, including telephone operations, email/text, Microsoft Office, and data systems.
- Must be comfortable working in a fast-paced, dynamic work environment.
- Excellent interpersonal, oral, and written communication skills required.
- High School or equivalent
- Minimum of two years office administrative / receptionist work.
- 1- 2 years of customer service experience
- 1 - 2 years of front desk/ lobby operations experience
- Must be proficient in basic office software and technology, including telephone operations, email/text, Microsoft Office, and data systems.
- Must be comfortable working in a fast-paced, dynamic work environment.
- 1 -2 years of experience working with at-risk young adults (18 - 24) preferred.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift fifteen pounds at times.
- Paid time off (sick time, vacation time, personal time) as well as 13 paid holidays and a birthday holiday
- Health, dental, and vision insurance
- 401(K) with 3% matching of contributions after one year of employment
- Employer sponsored flexible spending accounts, commuter pre-tax benefits, employer paid short-term disability, long term disability and life insurance.
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