Back to Jobs

Banker I North Falmouth Branch

Rockland Trust
North Falmouth, MA
Banker I North Falmouth Branch Location North Falmouth, MA : As a Banker at Rockland Trust, you are a key player in the Retail Branch setting, providing exceptional customer service and expert financial guidance to our clients. Each day, you will use your broad range of financial knowledge and communication skills to address customer needs, ensuring that each customer leaves satisfied not only today, but for years to come. With a positive can-do attitude and a genuine desire to work with customers in a caring and empathetic way, you are responsible for executing the bank's promises by proactively identifying opportunities to deepen customer relationships, create a positive work environment, and establish meaningful roots in the community. The Banker position offers exceptional growth opportunity within the banking industry, and provides a solid foundation for developing your banking and customer service skills. If you are a “people person” looking to make a positive impact on the financial well-being of those in your community, then this is the job for you! What You'll Experience:
  • Meaningful relationships: We believe that Each Relationship Matters, and are fully committed to creating a respectful and inclusive environment where everyone is given the chance to succeed.
  • Commitment to community: We believe supporting our communities is essential, and are committed to helping those in need.
  • Recognition & reward: We believe all colleagues should be recognized for their contributions.
  • Training & development: We believe all colleagues are critical to our future, and we will invest in their success by providing educational experiences and resources to manage and navigate their careers.
  • Comprehensive benefits: Our goal is to offer our colleagues a generous benefits package, and an environment that supports a healthy work-life balance. Our benefits include: competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, Vision and Pet Insurance, 401K retirement plan, Long Term Disability & Life Insurance, Child Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning wellness program and much more.
Who We Are: At Rockland Trust, we believe that being a great place to bank starts with being a great place to work. When our colleagues are valued and cared for, they're empowered to make a difference for our customers and communities. As one of The Boston Globe's “Top Places to Work” for the past fourteen years, we know that finding the right people is just the beginning. Through competitive benefits, enriching development opportunities, and a respectful and collaborative culture, we've built a workplace that enhances our colleagues' lifestyle and inspires them to reach their full potential. For over 116 years, we have been dedicated to strengthening the neighborhoods we live in and serve. Rockland Trust offers a wide range of banking, investment, and insurance services to help individuals and businesses work toward their financial goals with more than 120 branches located throughout Massachusetts, as well as commercial banking, investment management offices, and residential lending centers across Massachusetts and Rhode Island. What You'll Do:
  • Support customer relationship development and transaction processing to assist the bank in meeting its sales and service goals.
  • Accurately and efficiently execute the day-to-day transactional needs of the bank's client base, including opening and processing all types of accounts (including deposit and loan products), check cashing, balancing cash drawer, performing settlement procedures, and processing withdrawals and deposits for both consumer and business customers within established guidelines and authority.
  • Proactively cross-sell bank products and services to existing and new customers by utilizing the current tools and tracking systems provided.
  • Make qualified referrals to business partners in the areas of investments, mortgage, cash management, etc.
  • Complete the Home Equity application process with customers, communicate and follow up on application requirements and complete the closing process.
  • Achieve individual and team sales and service goals; actively participate in sales promotions.
  • Use a needs-based consultative approach to recommend products or services that will enhance and complement the customer's relationship.
  • Answer both routine and complex questions concerning customer accounts, products, services, policies, and procedure; troubleshoot customer issues and provide follow-through to ensure resolution.
  • Maintain a solid foundation of product knowledge by taking advantage of trainings as they are offered and completing required trainings within the timeframes provided.
  • Use knowledge, experience, and ability to demonstrate self-service channels to customers, including ATM, Online Banking, and Mobile Banking.
  • Utilize the Salesforce platform for customer interactions, conversations, and follow-up.
  • Create and foster a fun, respectful work environment, in collaboration with Branch Manager.
  • Represent Rockland Trust by establishing meaningful roots in the communities it serves.
  • Adhere to operational, regulatory, and security policies and procedures while balancing customer relationships and risk of loss to the Bank.
  • Assume responsibility for additional reporting duties and responsibilities as required.
Required Qualifications:
  • Two year degree or equivalent job experience.
  • Minimum 1 year sales experience in a financial or retail environment.
  • Must be or become a Notary Public and NMLS certified.
  • Successfully pass the Level I Business Certification.
  • Proficient in Microsoft Word and Excel with ability to operate a variety of office equipment.
  • Strong verbal and written communication skills.
  • Excellent organizational skills, with attention to detail and accuracy.
  • Strong sales orientation with ability to balance multiple priorities, adapt, and work in a team environment.
  • Ability to work intuitively and find creative solutions should any problems arise.
  • High degree of professionalism and ability to demonstrate tact and diplomacy when needed.
  • Positive approach to interactions with customers and team members.
  • Ability to work within normal office requirements, with long periods of standing and continuous customer support.
  • Ability to lift and carry up to 50 pounds.
  • Willingness and ability to work within a flexible work week, which may include weekends, as customer needs dictate.
  • Ability to successfully complete our training program
Preferred Skills/Experience: Two to four years of teller experience preferred. Rockland Trust is the Bank Where Each Relationship Matters®. In pursuit of that promise, we foster a respectful and inclusive work environment where everyone is given the chance and resources to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law. Additionally, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Now that you've heard a little bit about us, we'd love to hear more about you. Submit your application and come help us strengthen our communities- one relationship a time.
Posted 2025-10-07

Recommended Jobs

Full Stack Developer Boston - 2 Openings

Dmv It Service
Boston, MA

Job Role: Full Stack Developer Location: Boston, MA Employment Type: Full-time About Us DMV IT Service LLC, founded in 2020, is a trusted IT consulting firm specializing in IT i…

View Details
Posted 2025-09-14

Systems pharmacology

Lensa
Cambridge, MA

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of …

View Details
Posted 2025-10-06

Senior Customer Success Manager

Leapwork
Boston, MA

Company Overview   Leapwork is the leading global AI-powered visual test automation platform. We empower the world's largest enterprises to adopt, maintain, and scale automation in less than 30 day…

View Details
Posted 2025-09-22

Senior Data Analyst

ZoomInfo Technologies
Waltham, MA

Are you looking for an opportunity to shape the future of contact data at scale? ZoomInfo is seeking a Senior Data Analyst to join our Person Data team and help solidify ZoomInfo as the global l…

View Details
Posted 2025-09-12

Senior manager management

Moderna, Inc.
Cambridge, MA

The Role In this role, you will primarily focus on Regulatory Health Authority inspection planning, logistics, and supporting inspections, ensuring compliance with Health Authority Regulations (e…

View Details
Posted 2025-10-06

Product manager

Pearson Education Services
Boston, MA

Overview The Product Manager drives growth and innovation for learning, practice, and test solutions in the Education and professional market. This role leads product strategy, planning, and exec…

View Details
Posted 2025-10-06

Biologist

US Tech Solutions Private Limited
Worcester, MA

Duration: 12 months contract Job Description: ~ This position is in the Biologics Purification Development team of the Product Development Science & Technology department at Client Biores…

View Details
Posted 2025-10-06

Senior Backend Engineer - Immutably

Context Labs
Cambridge, MA

Senior Backend Engineer - Immutably Cambridge, MA About this position: Context Labs is seeking a Senior Backend Engineer to help drive forward our product initiatives with our Immutably™ Platf…

View Details
Posted 2025-09-12

Teacher - Early Childhood Education

Family Service Association - Fall River
Fall River, MA

***$1,000 sign on bonus & Benefits*** Family Service Association is seeking passionate Full Time EEC certified Teachers to join our incredible team at our Kids Academy program. Our staff at Kids …

View Details
Posted 2025-07-30

Internist - 3526

Med Source Consultants
Springfield, MA

Internist – 3526 Urban Excitement Meets New England Charm *Group in Springfield MA is searching for an Internist to join them. * Fun fast-paced organization seeks caring Internist * Strong co…

View Details
Posted 2025-09-02