General Manager

Job Description

Job Description

Description:

Develops, implements and maintains quality standards for restaurant and facility, including supervision and direction of service staff. Ensures excellent customer service standards are maintained. Leads in creating Memorable Guest Moments.

? Organizes and conducts pre-shift meetings to review specials, menu changes, house counts, etc.

? Ensures that the restaurant and restaurant facilities are kept clean, well-stocked and organized.

? Checks the maintenance of all equipment in the restaurant and schedules needed maintenance and repair.

? Circulates throughout the restaurant facilities and kitchen areas to visually monitor and take action to ensure food quality and service standards are met.

? Greets guests at tables to ensure complete guest satisfaction and attention to guest needs.

? Ensures established cash handling procedures are utilized to accurately charge customers.

? Creates sales and log reports. Monitors restaurant budget and takes action to minimize expenses. Reports on financial performance, inventory, and personnel.

? Tracks stock levels of food, china, glassware, silverware, and other supplies and equipment, forecast needs, and oversees ordering as necessary.

? Conducts regular inventory counts and implements procedures to monitor assets.

? Oversees daily restaurant activities to include serving tables, bussing tables, seating guests, room service and general clerical/cashier duties.

? Responsible for working with GM in interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.

? Manages department members that may include, but is not limited to: Hosts, Servers, Bartenders, and Bussers.

? Assures that effective orientation and training are given to each new associate.

? Develops ongoing training programs and tests for comprehension.

? Adheres to and enforces employee compliance with health, safety, and sanitation standards.

? Regular and reliable attendance.

? Incorporates safe work practices in job performance.