Operations Manager

COMPANY OVERVIEW:

For 40 years, Atlantic Vacation Homes has provided visitors from around the world with dream vacations along Massachusetts’ North Shore. Serving the greater Cape Ann area, our large portfolio of homes and local expertise have made us a trusted leader in the vacation rental industry.

As a full-service short-term rental company, we manage every detail, including marketing, reservations, housekeeping, property management, and more. Our dedicated team is known for exceeding homeowner expectations and creating guest experiences that keep visitors returning year after year.

WHY JOIN US

We know that our success comes from our people who lead with energy, confidence, and fresh ideas.

Here’s what you’ll find when you join us:

• Opportunity to Lead: A high-visibility role where your decisions shape operations, owner relationships, and team performance.
• Dynamic Environment: A fast-moving workplace where every day brings new challenges and opportunities to innovate.
• Growth and Impact: A chance to expand your career in a company that values initiative, results, and forward thinking.

Don’t let the opportunity to make an impact in a fast-moving, growth-focused company while helping shape the future of vacation rental management on the North Shore pass you by.

For the right candidate, we’re offering relocation assistance, making this a great career move if you’ve been looking for the opportunity to put down roots in a truly special place. The Gloucester and the North Shore area offers our team a unique blend of small-town charm with big-city access. Living and working here means enjoying scenic beaches, outdoor adventures, and a vibrant local culture, all while being within easy reach of Boston’s restaurants, sports, and entertainment.

POSITION SUMMARY:

We’re looking for a confident and experienced Operations Manager to take the lead in overseeing our portfolio of vacation rentals. You’ll guide a team of inspectors, cleaners, and vendors to make sure every property is guest-ready, while also supporting homeowners and helping us deliver the high standards we’re known for.

This role is a great fit if you enjoy leading teams, solving problems, and driving results in an environment that presents different challenges each day, all with room to make your mark and grow.

RESPONSIBILITIES:

• Lead and mentor a team of inspectors, cleaners, and maintenance professionals to deliver top-quality service
• Oversee property inspections, seasonal readiness, and homeowner upgrade projects
• Manage vendor relationships and ensure timely, cost-effective service delivery
• Track key performance indicators (KPIs) and provide actionable insights to leadership
• Launch new services and implement operational improvements that enhance performance
• Partner with the President on strategic projects that drive growth and innovation

QUALIFICATIONS:

Required:

• 3+ years of experience in property management, hospitality, or a related field
• Experience in the vacation rental or short-term rental industry preferred
• Proven leadership skills with the ability to motivate and manage teams
• Strong organizational and problem-solving abilities
• Familiarity with property management systems and vendor management
• An eye for design, cleanliness and property presentation is a plus
• Excellent communication skills and a track record of building positive relationships
• Comfort with technology platforms and data-driven decision making
• Must have a valid driver’s license and reliable transportation
• Weekend availability during the summer season is required

COMPENSATION & BENEFITS:

Annual Salary: $60,000 - $70,000 per year based on experience and achievement

Benefits:

• Paid time off, such as PTO, sick days, and vacation days
• Health insurance
• Life insurance
• Dental insurance
• Retirement benefits or accounts
• Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
• Long-term disability insurance
• Short-term disability insurance
• Relocation assistance

Schedule: Weekend availability during summer high season is required