Lead Automation Engineer -Next Best Action (NBA) Platform

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We are seeking a Lead Automation Engineer to establish and guide a sophisticated quality and test automation function for a large-scale, real-time decisioning platform. This platform delivers personalized recommendations and actions across digital, call-center, and marketing channels through a combination of stateful logic, business rules, and machine learning.

This position extends beyond conventional test automation. You will spearhead the adoption of AI-driven and agentic automation methods to validate intricate decision logic, broaden coverage for edge cases, and enhance system confidence where accuracy, explainability, and reliability are essential.

Key Responsibilities

Automation Strategy & Architecture

• Develop and own the comprehensive automation strategy for a distributed, real-time decisioning platform, including:

• API and service-level validation

• Stateful workflow and lifecycle testing

• Rules and policy-based logic verification

• Machine learning-assisted ranking and scoring

• Design scalable automation frameworks that support platform growth and continuous integration.

AI-Enabled & Agentic Automation

• Lead the implementation of AI-assisted and agentic automation techniques to:

• Generate and refine test cases from API contracts, schemas, and production data

• Automatically explore edge cases through complex state transitions and decision paths

• Minimize test maintenance using self-healing and adaptive automation

• Enhance regression efficiency with intelligent test selection

• Utilize advanced tools such as:

• Large Language Model (LLM)-based test generation and validation

• Agent-driven test execution and environment checks

• AI-supported failure analysis and root cause identification

• Emphasize practical, production-ready AI adoption.

Hands-On Automation Engineering

• Build and maintain resilient automation suites to validate:

• Decision accuracy and ranking stability

• State consistency across distributed systems

• Deterministic behavior under diverse conditions

• Fallback and error-handling scenarios

• Develop reusable automation components for adoption by multiple engineering teams.

• Integrate automation processes into CI/CD pipelines for rapid, reliable feedback.

Quality, Reliability & Trust

• Ensure automated validation supports:

• Explainability (clarity on decision outcomes)

• Reproducibility (consistent results given identical inputs)

• Auditability (transparent traceability of logic and versions)

• Collaborate with engineering teams to design systems that are testable, observable, and robust.

• Leverage production telemetry and logs to inform and refine automation strategies.

Leadership & Collaboration

• Serve as the technical leader for automation and quality engineering, establishing standards and best practices.

• Mentor and support automation engineers across teams.

• Partner closely with software, data, and machine learning engineering teams to embed quality early in the development lifecycle.

Use your skills to make an impact

Required Qualifications

• 8+ years of experience in test automation or quality engineering

• 3+ years in a lead or senior automation engineering role

• Extensive experience testing:

• Distributed systems and real-time APIs

• Stateful and event-driven architectures

• Practical experience with AI-assisted development or automation tools (e.g., LLM-based test/code generation, intelligent debugging, agent-driven workflows)

• Proficiency in one or more modern programming languages (e.g., Java, Python, TypeScript)

Preferred Qualifications

• Experience testing personalization, recommendation, or decisioning platforms

• Familiarity with rules engines, policy systems, or eligibility logic

• Background in validating machine learning-enabled systems

• Experience in regulated or high-reliability environments

Success Criteria

• Automation consistently detects defects in decisioning early and accurately

• Expanded test coverage for complex scenarios with reduced maintenance effort

• Accelerated and more intelligent regression cycles

• Strong engineering confidence in automation results for release decisions

• Platform behavior remains consistent, explainable, and reliable as it scales

Additional Information

SSN Alert Statement

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [email protected] with instructions on how to add the information into your official application on Humana's secure website.

WAH Internet Statement

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

Satellite, cellular and microwave connection can be used only if approved by leadership.

Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$129,300 - $177,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 03-19-2026

About us

Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our