Lead Medical Assistant / Registration Clerk

CareWell Urgent Care is seeking a Full-Time Lead Clinical and Administrative team member for our urgent care centers in Worcester, MA. The Center Lead position is first line of support to the Center Manager. In absence of the Center Manager, the Lead is responsible for both clinical and administrative responsibilities within that day’s shift.


Full-Time Schedule: 3 shifts per week with rotating weekends
Location: Greenwood Street & Lincoln Street - Worcester, MA

Job Summary: Under the supervision of the clinical Provider, the Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, IV/Blood draw, ECG, office diagnostic testing, x-ray prep, assisting with splinting/wound care and assisting in administering medications as directed by physician. Our Administrative team receives and registers patients arriving via patient walk in, gathering demographic and insurance information. Also assists patients with financial information, collecting and processing copays.

Duties and Responsibilities: Center Lead - tasks include but are not limited to:

• Ensure smooth day to day operations of the center by communicating with team any changes in policies and procedures
• Assist Center Manager in submission of inventory, supply orders, and logs. Assisting with training and onboarding of new employees
• Inventory: Ensure system is being effectively used by staff, receive deliveries, and verify stock is managed
• Confirm daily tasks are performed and appropriately logged, and ensure controls are run as scheduled on equipment and supplies
• Clinical Tasks: Prepare patient for exam and treatment, taking histories and vital signs, perform phlebotomy and laboratory paperwork, dispense medication as directed, etc.
• Administrative Tasks: Verify insurance coverage for patients and collect copayment when applicable, provide necessary forms to patients for completion and ensure all registration forms are accurate and scanned into patient's chart, answer calls, faxing forms, etc.
  
  

Skills and Qualifications:

• Ability to multitask between clinical and administrative tasks, with strong attention to detail
• Strong communication skills both written and verbal
• Ability to take initiative, solve problems, and recommend solutions
• Demonstrate ability to maintain a high level of confidentiality
• Knowledge of basic medical terminology, medical practice operations, and importance of providing exceptional patient care
• Knowledge of computer functions and basic office equipment
  
  

Key Competencies:

• Commitment to CareWell and/or ClearChoiceMD as a company as well as your internal team
• Consistent daily practice of common safety hazards and precautions to establish a safe work environment
• Knowledge of organizational policies, regulations, and procedures to administer patient care
• Ability to adjust responsibilities to accommodate a fast paced work environment while maintaining excellent customer service and staff interactions
• Responsible for personal actions and open to feedback from others
  
  

Education & Experience:

• High school diploma or equivalent
• 2-5 years of MA, EMT, CNA or LNA experience/certification
• 1-3 years of customer service experience in a medical practice
• Proficient in MS Office programs such as Word, Excel and SharePoint
• Experience with Experity and/or When2Work is preferred, but not required

Work Environment: This job operates in a medical office setting and includes possible exposure to communicable diseases, toxic substances, medical preparations and other conditions common to a clinic environment.

Physical Demands: Requires full range of body motion including manual and finger dexterity and hand-eye coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 50 pounds. Requires corrected vision and hearing to normal range. Requires working under stressful conditions or working irregular hours. Requires some exposure to communicable diseases or body fluids.

Position Type and Expected Hours of Work: This is an hourly, non-exempt position. Full-Time employees work 3 shifts per week with rotating weekends.

Travel: No outside travel required.

Benefits Include:   Medical, Dental, Vision, Life and Disability insurance, 401K with a match, and paid time off. As an employee, you have four (4) free urgent care visits/yr which can be shared by immediate family members.

We are an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.