Senior Customer Success Manager

About Us

Cyvl is a Boston-based tech startup revolutionizing how civil engineering firms and governments map and manage transportation infrastructure. Our enterprise-grade hardware and software solutions leverage 3D mapping sensors to capture LiDAR, imagery, and GPS data, retrofitted to our customers' vehicles. This data is processed through our AI-powered cloud pipelines to generate actionable geospatial insights that save cities and engineering firms time, money, and resources.

At Cyvl, our mission is to empower governments to build and maintain public infrastructure they’re proud of by accelerating decision-making through our sensors and Infrastructure Intelligence Platform. As a Senior Customer Success Manager, you will ensure that some of the largest and most forward-thinking cities in the country achieve meaningful, measurable outcomes through Cyvl's platform, helping them modernize the way they manage transportation infrastructure.

We’re a fast-moving, high-growth team that believes in solving real-world problems with authenticity, simplicity, and boldness. Every member of our team is empowered to take ownership, deliver results, and leave a lasting impact on the communities we serve.

About the Role

As a Senior Customer Success Manager, you will be the trusted advisor for many of Cyvl's most strategic city and metro customers. You will own the full customer relationship from onboarding to renewals and expansions, ensuring long-term success, retention, and growth. You will lead quarterly business reviews, manage deployments, identify new use cases, and advocate for customers across internal teams. This is a high-ownership role for someone who thrives on autonomy, builds strong relationships quickly, and consistently drives execution and results.

Key Responsibilities

• Own strategic relationships with top city and metro customers as the primary point of contact and trusted advisor.

• Lead impactful quarterly business reviews that align stakeholders and drive platform adoption.

• Partner with customers to uncover expansion opportunities and long-term success plans across departments.

• Collaborate with internal teams to manage deployments, remove roadblocks, and ensure high-quality service.

• Travel to customer sites across the Northeast and East Coast to deepen relationships and support key initiatives.

Qualifications

Required:

• Proven experience as a Senior Customer Success Manager, Enterprise Account Manager, or similar role in enterprise SaaS, GovTech, or consulting.

• Demonstrated success managing large and complex accounts with multiple stakeholders.

• Exceptional relationship-building, executive communication, and presentation skills.

• Strong project management skills to drive implementations and adoption initiatives.

• High degree of autonomy, ownership, and responsiveness.

• Willingness to travel up to 40 to 50 percent during peak periods.

Nice to Have:

• Experience working with government agencies, infrastructure programs, or transportation systems.

• A consultative and data-driven mindset with the ability to translate insights into clear value for customers.

What We Offer

• Comprehensive health, dental, and vision coverage

• 401(k) with immediate vesting

• Generous PTO, paid parental leave, and flexible work options

• Annual professional development stipend

• Team events, referral bonuses, and a collaborative, growth-focused culture

Why Cyvl

At Cyvl , you’ll join a driven and supportive team that’s all out in building technology with real impact. We care deeply about our work, our customers, and each other. Collaboration and trust are at the core of how we operate.

Our values guide how we operate and shape a team that is genuinely RAARE:

Real - authentic, transparent, focused on solving real problems with simple, effective solutions.

All Out - bold, driven, and committed to delivering results that matter.

Accelerating - always learning, growing, and moving with intention.

Reliable - we follow through and deliver at a consistently high bar.

Empowering - we lift each other up and help governments build infrastructure they can be proud of.

Together, we stay curious, learn quickly, and keep raising the bar. If you want to grow, make an impact that truly matters, and be part of a team that’s shaping the future of public infrastructure, you’ll feel right at home at Cyvl.

At Cyvl, we welcome and celebrate diversity in all its forms. We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic. Your unique perspective is valued here.