Senior Technical Implementation Manager I

Job Description

Job Description

Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:
Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 4,600 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

The Opportunity:
Flywire is seeking a Senior Implementation Manager to join our high-growth B2B vertical. In this role, you’ll serve as the strategic and technical lead on complex client implementations ensuring that our mid-market and enterprise clients see value from our platform fast.

You’ll be hands-on with system integrations, data mapping, testing, payment workflows, and client training owning end-to-end implementation while influencing how we continue to scale. This is an ideal role for someone who is passionate about payments, software, and building great client experiences and wants to take the lead on some of Flywire’s most important B2B accounts.

Key Responsibilities:

• Own the full implementation lifecycle for assigned B2B clients, from kickoff to post-go-live handoff
• Serve as the primary client contact for onboarding, providing technical guidance and project leadership
• Configure and test the Flywire platform to support each client’s invoicing, payment, and reconciliation workflows
• Lead integrations with client systems including NetSuite, Intacct, Salesforce, QuickBooks, and custom ERP/CRM platforms
• Partner with Engineering and Product to scope customizations or unblock technical challenges
• Map data fields across systems and troubleshoot issues related to file formatting, syncing, tokenization, or payment routing
• Conduct sandbox testing and validation, escalating blockers where needed
• Deliver training, documentation, and consultative support to ensure clients are fully equipped to use the platform post-launch
• Collaborate closely with Sales, Client Success, and Solutions teams to ensure alignment and continuity throughout the client lifecycle
• Identify opportunities to improve process, tooling, documentation, and client experience and lead internal initiatives to drive those improvements

Qualifications

Here’s What We’re Looking For:

• BA/BS degree
• 5+ years of proven experience in payments implementation, financial technology, or related fields.
• A background working for a SaaS based company (preferred)
• Strong technical acumen and problem-solving skills:
  • APIs, SFTP, webhooks, JSON and SQL
  • ERP and CRM systems (NetSuite, Intacct, Salesforce, HubSpot, etc.)
  • Familiarity with payment gateways and tokenization concepts a strong plus
• Working knowledge of Netsuite, Salesforce and other software development methodologies
• Strong project management skills with the ability to handle multiple priorities.
• Strong communicator: comfortable presenting to client leadership, writing documentation, and translating requirements across teams
• In-depth knowledge of payment processing systems and integration methods.
• Ability to work cross-functionally and adapt to a fast-paced environment.

Additional Information

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

The US base salary range for this full-time position is $100,000-$120,000 plus restricted stock units and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

#LI-Hybrid