Program Manager, EA Stabilization

Job Description

Job Description

Summary: The EA (Emergency Assistance) Program Manager oversees case management services for families exiting SMOC’s Emergency Assistance (EA) shelters and those housed through SMOC’s internal housing initiatives, such as the MRVP (Massachusetts Rental Voucher Program) Supported Housing Program. This role ensures families transitioning from shelter receive timely, targeted stabilization services that promote long-term housing stability and prevent returns to homelessness. The EA Program Manager leads a team that works closely with SMOC shelter staff, coordinates internal housing opportunities, and supports clients through individualized housing action plans, crisis intervention, and connection to community resources. This role is integral to SMOC’s internal continuum of care, bridging shelter and permanent housing with intensive support services.

Why Work for SMOC?

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

• Manage the day-to-day operations and fiscal oversight of the EA Stabilization program, serving families exiting SMOC's EA family shelters and those in SMOC’s MRVP Supported Housing Initiative.
• Supervise and support EA stabilization case managers, focusing on clients with direct ties to SMOC-run shelter programs.
• Assist, when needed, with approving HomeBASE packets from SMOC shelters.
• Coordinate closely with shelter staff and front desk personnel to proactively identify and engage families in need of stabilization support or housing assistance.
• Oversee the facilitation and promotion of internal housing lotteries, collaborating with SMOC Non-Profit Housing to ensure fair and timely processes.
• Ensure timely completion of needs assessments, stabilization plans, and housing action plans, while maintaining high documentation standards for EA clients.
• Lead strategic housing search planning specific to families exiting congregate or scattered-site shelter, tailoring plans to address barriers unique to this population.
• Prioritize crisis response and tenancy preservation among EA clients, working with internal departments to intervene early and prevent shelter re-entry.
• Submit monthly MRVP billing report to Financial Analyst.
• Engage in cross-functional collaboration with shelter directors and SMOC departments to strengthen service continuity post-shelter exit.
• Participate in agency-wide Family Emergency Services leadership, with a focus on stabilization and aftercare planning.
• Ensure the services are operated in compliance within all federal, state and local funding requirements, as well as, agency policies and procedures.
• Provide on-call support as assigned. This may include being available to coordinate services in evening hours.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

Knowledge and Skill Requirements:

• Bachelor's Degree and a minimum 6 years related experience working in a supervisory role.
• Previous case management experience required.
• Housing search experience preferred.
• Excellent organizational and interpersonal skills required.
• Bilingual skills a plus.
• Valid Driver’s license, reliable vehicle and evidence of insurability.

Organizational Relationship:

• Directly reports to Division Director.
• Direct reports of this position are Case Managers associated with the department.
• Indirect reports are Case Managers based within family congregate shelters

Physical Requirement: Ability to drive. Ability to ascend and descend stairs. Ability to lift up to 30lbs.

Working Conditions: Travel within Massachusetts required. As part of the responsibilities of this position, the Program Manager of Family Stabilization Services will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

Hybrid Work Option: Hybrid work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Program Manager position is eligible to work from home 0-20% of the week in scheduling coordination with the department manager.

Monday through Friday: 8:00AM - 4:00PM. Includes a 1-hour unpaid lunch break.
35 Hours per week.